Fox Rent A Car - Rental Policies - Merida Fiesta American Hotel

Additional drivers must meet all qualifications as the primary driver in regards to age, passport and license requirements. Cost USD 10/per day, plus taxes

Minimum Age - 18. Age 18 to 24 Surcharge applies. Cost USD 10/per day, plus taxes
Maximum Age - 69

Mon - Sat 0700 - 2000
Sun 0900 - 1700
NOTE - the latest reservation time is 1/2 hour prior to closing.

If you made a reservation directly with Fox Rent a Car at www.foxrentacar.com or our call center, please use the same source to cancel your reservation. Fox does not charge a cancellation fee but does request such cancellation notice as soon as travel plans have changed.
If you made a reservation through another provider (Expedia, Priceline etc.) please use the same source to cancel your reservation. Some providers may charge for the cancellation of a reservation if not canceled within a specific time frame. In order to alleviate such charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider.

LDW - Loss and Damage Waiver is the combination of CDW and THW. LDW covers all partial or total damage to the vehicle and total theft. Therefore, partial theft, damages due to meteorological phenomena, damages caused by vandalism, riots, strike, coup or any other political or social movement are not covered by this insurance. In case of damage or theft, the customer is only responsible for paying the deductible/excess of ca 20 percent of the total value of the vehicle. LDW is available at USD30 per day plus applicable taxes and fees for all types of vehicles and is typically purchased by customers who are not covered for vehicle damage or loss by their Credit Card/Third Party Insurance. Customers with Credit Card/Third Party LDW must provide a document from their insurance company with a verifiable phone number and/or email address for confirmation. The document must expressively state that the credit card insurance includes LDW (Loss and Damage Waiver). All credit card/Third Party insurance companies which this type of insurance must be regulated by the Comision Nacional de Seguros y Finanzas which is the Mexican government institution regulating all insurance companies in Mexico. If a customer has the appropriate approval and coverage from their credit card institution, they will have to sign a statement of personal responsibility for the total value of the car and acknowledgment of potentially additional charges linked to damage/loss of the vehicle. For customers who do not have the required documentation, LDW will become mandatory.

SPLDW - Super Loss Damage Waiver (zero excess) relieves the customer of all financial responsibility (no excess due), except for specific cases in which there is presumed negligence. SPLDW costs USD30 per day plus applicable taxes and fees and is only available to customers who already have TPL and LDW included in their rate or have added these coverages at the counter. The above-mentioned coverage will only apply if the customer strictly follows the clauses in the rental contract, meaning that that any breach of contract will invalidate the protection and the customer will then assume full responsibility for all damages incurred. Glass, wheels, tires and rims, and stolen accessories are not covered.

Please also see – INSURANCE.

Currency - The estimated total is displayed in U.S. Dollars. The actual rate you pay will be calculated by converting the U.S. Dollar (USD) amount into the local currency using a published exchange rate established by the local rental company. When converted, the amount will best represent the original quote. However, due to currency fluctuation variances may be unavoidable. Your credit or debit card company may convert the amount back into USD at a lower rate, and may apply additional conversion fees and surcharges. Because conversion rates may differ, the final total USD charge to your credit or debit card may be higher than the USD total rate estimated on this website.

A valid driving license is a mandatory requirement for the rental and the license must have been held for at least one year. The validity period of the license must cover a minimum of 10 days after the end of the rental. If the license is not written in Roman or Latin Letters, an International Driving License will be required. Electronic Driving Licenses are not allowed under the Mexican traffic laws.

Duplicate Reservations - MULTIPLE or DUPLICATE RESERVATIONS - If you require multiple vehicles for the same or overlapping time periods please make sure to use a different name for each reservation otherwise the duplicate name reservation will automatically be canceled. FOX will not be responsible for any canceled reservations.

Emergency Information - IN CASE OF EMERGENCY please call (800) 201-2084. When using an international cellular service call 1 (877) 704 9690 or from Whatsapp 52 998 246 5459

Child Safety Seat Infant USD 10/per day, plus taxes
Child Safety Seat Toddler USD 10/per day, plus taxes
Navigational System USD 10/per day, plus taxes
Wi-Fi Hot Spot USD 10/per day, plus taxes
Hand controls are NOT available at this location.

Vehicles are given with a full or partial tank of fuel and must be returned with the same level of fuel as when the vehicle was picked up. Refueling charges may apply as follows USD35 plus Missing gas (Liter)

Travel to United States from Mexican states bordering the USA is allowed. Purchase of the border insurance USA for USD10 per day plus taxes and applicable fees is required to travel to the USA. Travel to Belize and Guatemala is allowed. When driving to Belize and Guatemala a letter or email should be sent to the station 48 hours before the pickup date. Traveling to Guatemala is only allowed when crossing the border through the state of Chiapas. The customer must pay an additional fee of USD10 per day plus applicable taxes and fees to enter Belize or Guatemala. In addition, the customer must purchase third party liability insurance in Belize and Guatemala. When traveling to Central America, Europcar will not cover any damage, in case of accident or theft. Customers will have to pay 100 percent of the damages or the total car value.

Reservations will be honored for a period of 3 hours after the confirmed pick up date and time.
IN CASE OF DELAYED ARRIVALS you must contact the location directly to inform of the delay and prior to the scheduled arrival time in order for the car to be held.
Fox Call Center is unable to assist in these matters.
Please call 1 (877) 704 9690. Calling within Mexico (800) 201-2084 or from Whatsapp 52 998 246 5459.

TPL - Third Party Liability coverage is a mandatory insurance which the Mexican government traffic regulations require for all drivers in Mexico. Third Party Liability covers damages up to MXP250,000 and is included in certain rates. TPL must be paid in addition to the daily rental amount, unless the rate expressly mentions that it is included. Third Party Liability Insurance products purchased on third party travel websites are not accepted in Mexico. Third Party Liability offers cover for bodily injury, death and/or property damage to any third party involved in an accident caused by or arising out of the use of the insured vehicle (people inside the rental car are not covered by TPL and are only covered if optional PAI cover has been added to the rental agreement).

SLI - Supplementary Liability Insurance is strongly recommended for all foreign travelers. The purchase of the optional SLI cover provides cover up to USD1,000,000 for bodily injury, death and/or property damage to any third party involved in an accident caused by or arising out of the use of the insured vehicle (people inside the rental car are not covered by SLI and are only covered if optional PAI cover has been added to the rental agreement). The SLI coverage is in addition to the mandatory TPL cover and is available at an additional charge of USD20 per day plus applicable taxes and fees, for all types of vehicles.

PAI - Personal Accident Insurance provides cover for medical expenses incurred as a result of injuries suffered; and /or a lump sum indemnity if you are disabled or you die as a result of a collision (or an accident) in the rented vehicle. This insurance covers up to MXP120,000 and costs USD10 per day plus applicable taxes and fees in all types of cars.

WWI - Glass and Tire protection is available at USD20 per day plus applicable taxes and fees per day in all types of vehicles. A 20 percent excess/deductible will be charged per event.

RSA - The Emergency Roadside Assistance service is optional and provides additional services to the standard roadside assistance which is included in all rates. The price is USD5 per day plus applicable taxes and fees per day in all types of vehicles and it includes the following services - Battery charge/replacement, Opening of the vehicle if the keys are left inside, Flat Tire replacement, Refueling. These additional services are chargeable under the standard roadside assistance.

All of the above packages exclude crane/recovery services. Should crane/recovery services be required, these will be charged separately to the driver.

In the event of any claims or incidents related to the packages above, the customer must immediately inform EC Mexico by contacting the 24 hrs helpline.

Please also see - CDW

Unlimited Kilometer

One-way rentals are permitted between all Europcar Mexico Branches. When allowed the one-way fee will be returned in the total rate. International one-ways are not allowed.

When you arrive at the rental location, you will be asked to leave a deposit for your rental. The deposit amount will be blocked on your credit card at pick-up time. The deposit will be used to settle any extra and additional charges you incur whilst renting the vehicle from us (including fuel missing at return, extra-day, one-way charge, damage etc.) The amount of the deposit varies by vehicle category and if LDW is included or excluded in the prebooked rental rate. The deposit amount for rates including LDW is USD1,800 to USD5,000 depending on the vehicle category. The deposit for rates excluding LDW is USD9,975 to USD28,750 depending on the vehicle category. It is possible to reduce the deposit amount by purchasing additional protection packages. ACCEPTED CREDIT CARDS - The following methods of payment are accepted for deposit. American Express, Visa and Master Card. Note - CASH IS NOT ACCEPTED.

Any changes to the reservation or rental may result in a change of rate or additional fees. Makes/models are examples only and are not guaranteed.
Seat belts and child seats are mandatory by law.
Vehicles are driven on the right side of the road
Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.
Grace period - 59 minutes, Late returns will be charged at an extra days rate
Circulation – the vehicle must be driven on paved or asphalt roads; it is strictly forbidden to drive on unpaved roads.
Debit cards are only accepted if the customer reduces the risk by purchasing additional coverage packages like SPLDW (Super Loss Damage Waiver), WWI (Windows, Windscreen, Tires), RSA (Emergency Roadside Assistance) etc

The reservation service provider for Fox is Europcar. Our office is located at Fiesta Americana Hotel, Calle 56 A Numero 451 por Avenida Colon y Cupules, Col. Centro. If you have any difficulties in finding our office, please call (800) 201-2084. When using an international cellular service call 1 (877) 704 9690, or from Whatsapp 52 998 246 5459

Mexico has an extensive network of toll roads throughout the country. The cost of tolls varies and will depend on the distance traveled. Payment booths will be set-up along the highway and you will pay as you travel. The fee paid at the toll booth will cover the cost until you reach the next toll both or exit the highway. Tolls are paid in cash. Currency Mexican Pesos.