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Fox Rent A Car - Rental Policies - Plaza Quepos
Additional drivers must meet all qualifications as the primary driver regarding age / passport / license requirements. Cost USD/10 per day plus taxes.
Minimum Age is 18. Age 18 to 24 young driver surcharge applies. Cost USD/10 per day plus taxes.
Maximum Age is 75. Age 65 to 75 senior driver surcharge applies. Cost USD/5 per day plus taxes
Maximum Age is 75. Age 65 to 75 senior driver surcharge applies. Cost USD/5 per day plus taxes
Reservations with online payment are not refundable but may be used at a later date than originally reserved as long as the change is made through the customer service center 48 hours before the date to pick up the rental car.
Reservations with online payment do not apply refunds if the client does not show up to pick up the rental car (No Show).
Reservations with online payment do not apply refunds for delivering the car in advance.
Reservations with payment in the office do not generate cancellation or no show charges.
If you made a reservation through another provider (Expedia, Priceline etc.) please use the same source to cancel your reservation. Some providers may charge for the cancellation of a reservation if not canceled within a specific time frame. In order to alleviate such charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider.
Reservations with online payment do not apply refunds if the client does not show up to pick up the rental car (No Show).
Reservations with online payment do not apply refunds for delivering the car in advance.
Reservations with payment in the office do not generate cancellation or no show charges.
If you made a reservation through another provider (Expedia, Priceline etc.) please use the same source to cancel your reservation. Some providers may charge for the cancellation of a reservation if not canceled within a specific time frame. In order to alleviate such charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider.
CURRENCY CONVERSION - The estimated total is displayed in U.S. Dollars. The actual rate you pay will be calculated by converting the U.S. Dollar (USD) amount into the local currency using a published exchange rate established by the local rental company. When converted, the amount will best represent the original quote. However, due to currency fluctuation variances may be unavoidable. Your credit or debit card company may convert the amount back into USD at a lower rate, and may apply additional conversion fees and surcharges. Because conversion rates may differ, the final total USD charge to your credit or debit card may be higher than the USD total rate estimated on this website.
Valid Drivers License and major credit card must be presented upon arrival at rental counter. Name on credit card and Driver's License must match.
International renters must also present a passport and a valid driver's license from their country of residence. If the license is of non-Latin alphabet an international driving license will be required.
International renters must also present a passport and a valid driver's license from their country of residence. If the license is of non-Latin alphabet an international driving license will be required.
MULTIPLE or DUPLICATE RESERVATIONS - If you require multiple vehicles for the same or overlapping time periods please make sure to use a different name for each reservation otherwise the duplicate name reservation will automatically be canceled. FOX will not be responsible for any canceled reservations.
IN CASE OF EMERGENCY SEND A WHATSAPP MESSAGE TO THE NUMBER - 506 4002 3857
Child Safety Seat Infant USD/3 per day plus taxes
Child Safety Seat Toddler USD/3 per day plus taxes
Navigational System N/A
Wi-Fi Hot Spot USD/9 per day plus taxes
Hand controls are NOT available at this location.
Child Safety Seat Toddler USD/3 per day plus taxes
Navigational System N/A
Wi-Fi Hot Spot USD/9 per day plus taxes
Hand controls are NOT available at this location.
You will be given the vehicle with the fuel tank full or partially full. You must return the vehicle with the same amount of fuel with which it was delivered.
All vehicles are restricted for use within the boundaries of Costa Rica.
After the confirmed pick up date and time reservations will be honored for a period of 1 hour.
IN CASE OF DELAYED ARRIVALS
you must contact the location directly to inform of the delay and prior to the scheduled arrival time in order for the car to be held.
Fox Call Center is unable to assist in these matters.
See SHUTTLE policy for location contact number. Every effort will be made to accommodate based on fleet availability. Location will confirm at time of contact.
IN CASE OF DELAYED ARRIVALS
you must contact the location directly to inform of the delay and prior to the scheduled arrival time in order for the car to be held.
Fox Call Center is unable to assist in these matters.
See SHUTTLE policy for location contact number. Every effort will be made to accommodate based on fleet availability. Location will confirm at time of contact.
TPL- Third Party Liability coverage is a mandatory insurance that the Government traffic regulations require for all drivers in Costa Rica. The TPL Insurance covers up to USD/5000 and is included in certain rates. This coverage must be paid in addition to the amount of the daily rent of the vehicle - unless the rate expressly mentions that it is included.
Liability Insurance Products purchased on third party travel websites are not accepted in Costa Rica.
Third Party Liability is a car insurance that covers against death and or bodily injury to any third party - in an accident caused by or arising out of the use of the insured vehicle (people inside the car are not covered by TPL). Cost USD/ 19.99 per day plus taxes
SLI - Supplemental Liability Insurance. This coverage supplies Renter with third-party liability protection up to a limit of USD/1000000.00 per accident. SLI has an additional insurance. Cost USD /19.99 per day plus taxes
CDW- It is coverage of partial or total damages (damages caused by vandalism / mechanical-electrical damage / caused by Meteorological Phenomena / insurrections / social violence are excluded from the coverage). This coverage frees the customer from the payment of damages by paying a deductible equivalent to 10 percent of the commercial value of the vehicle. Except for luxury vehicles in which the contracting of the insurance policy for the risk conditions according to the insurance company establishes - the amount to be paid corresponds to 20 percent of the value of the vehicle. Cost USD /14.99 per day plus taxes
LDW - This coverage is a combination of the CDW and THW coverages. LDW Is an insurance that covers all partial or total damages of for vehicle and total theft. Therefore - partial theft / damages due to meteorological phenomena / damages caused by vandalism / riots / strike / coup or any other political or social movement are not covered by this insurance. The CDW reduces the customer s responsibility for all vehicles. In the case of accident or theft the customer is only responsible for paying deductible (or excess) of 10 percent of the total value of the car. Cost USD /24.99 per day plus taxes
The LDW is optional and is typically purchased by customers that are not covered for vehicle damage or loss by their Credit Card Company (or insurance linked to a credit card). To be able to use this benefit - the Leasing will request the Lessee to provide a document given by the banking institution on which they can confirm and/or verify that the cardholder is covered with this insurance and the banking institution will be accountable for all the expenses in case of an accident or any mishap during the validity of the lease - as to establish that this will be done through a reimbursement in favor of the cardholder. This document must have a verifiable phone number and/or email address for a confirmation and should indicate that the credit card has the LDW coverage (Loss and Damage Waiver) and it's covered by this same credit card.
All the bank institutions that provide this credit cards must be regulated by the SUGESE (Superintendencia General de Seguros) in Costa Rica which is the Costa Ricanian Govermental Institution that regulates all and every single insurance companies in Costa Rica. If customer does have the appropriate approval and coverage from its credit card institution they will have to sign a statement of personal responsibility for the total value of the car for refusing to purchase the CDW insurance with Europcar Mexico (FLEET CAR COMPANY DE COSTA RICA SOCIEDAD ANONIMA) and will therefore in the event of an accident be fully responsible for all damage and/or repairs.
A deposit starting at USD/5000 and up to USD/10000 (depending on the reservation channel/website or the category of the vehicle - please refer to the category list mentioned here below) will be held on the customer s credit card as a guarantee at the beginning of the rental and it will be reimbursed when the vehicle is returned safe. If the customer credit card does not have the guarantee previously mentioned the purchase of the LDW (CDW) coverage will be mandatory.
SPLDW - The above-mentioned coverage will only apply if the customer abides by the clauses in the rental contract - which means that any breach of contract will annul the protection and the customer will then assume full responsibility for all damages incurred. TO PURCHASE THE SPLDW THE LDW MUST BE PURCHASED FIRST. Cost USD /24.99 per day plus taxes
THW coverage of Total Theft - PARTIAL THEFT is excluded from the coverage. This coverage protects the customer from payment for total theft by paying a deductible equivalent to 10 percent of the commercial value of the vehicle. Except for luxury vehicles in which the contracting of the insurance policy for the risk conditions according to the insurance company establishes the amount to be paid corresponds to 20 percent of the value of the vehicle. Cost USD 14.99/per day plus taxes
WWI. Glass and Tire Protection if purchased will waive a portion of the cost for replacement for tires and glass. Exclusions apply. The deductible (excess) 20 percent will be charged per occurrence. Cost USD/4.99 per day plus taxes
PAI Personal Accident Insurance when purchased covers medical expenses in case of an accident in the rental vehicle up to USD/3000 and covers injuries expenses to passengers (according to the number of passengers allowed by the manufacturer) and the driver of the vehicle. Exclusions apply. Cost USD 7.99/per day plus taxes
RSA Roadside Assistance service is optional. Roadside Assistance Coverage provides travel assistance service at no cost for battery charge / opening of the vehicle if the keys are left inside / flat tire replacement / and refueling. Note - Renter is responsible for the gasoline provided / key replacement and tire repair. COST USD 2.99 per day plus taxes
Liability Insurance Products purchased on third party travel websites are not accepted in Costa Rica.
Third Party Liability is a car insurance that covers against death and or bodily injury to any third party - in an accident caused by or arising out of the use of the insured vehicle (people inside the car are not covered by TPL). Cost USD/ 19.99 per day plus taxes
SLI - Supplemental Liability Insurance. This coverage supplies Renter with third-party liability protection up to a limit of USD/1000000.00 per accident. SLI has an additional insurance. Cost USD /19.99 per day plus taxes
CDW- It is coverage of partial or total damages (damages caused by vandalism / mechanical-electrical damage / caused by Meteorological Phenomena / insurrections / social violence are excluded from the coverage). This coverage frees the customer from the payment of damages by paying a deductible equivalent to 10 percent of the commercial value of the vehicle. Except for luxury vehicles in which the contracting of the insurance policy for the risk conditions according to the insurance company establishes - the amount to be paid corresponds to 20 percent of the value of the vehicle. Cost USD /14.99 per day plus taxes
LDW - This coverage is a combination of the CDW and THW coverages. LDW Is an insurance that covers all partial or total damages of for vehicle and total theft. Therefore - partial theft / damages due to meteorological phenomena / damages caused by vandalism / riots / strike / coup or any other political or social movement are not covered by this insurance. The CDW reduces the customer s responsibility for all vehicles. In the case of accident or theft the customer is only responsible for paying deductible (or excess) of 10 percent of the total value of the car. Cost USD /24.99 per day plus taxes
The LDW is optional and is typically purchased by customers that are not covered for vehicle damage or loss by their Credit Card Company (or insurance linked to a credit card). To be able to use this benefit - the Leasing will request the Lessee to provide a document given by the banking institution on which they can confirm and/or verify that the cardholder is covered with this insurance and the banking institution will be accountable for all the expenses in case of an accident or any mishap during the validity of the lease - as to establish that this will be done through a reimbursement in favor of the cardholder. This document must have a verifiable phone number and/or email address for a confirmation and should indicate that the credit card has the LDW coverage (Loss and Damage Waiver) and it's covered by this same credit card.
All the bank institutions that provide this credit cards must be regulated by the SUGESE (Superintendencia General de Seguros) in Costa Rica which is the Costa Ricanian Govermental Institution that regulates all and every single insurance companies in Costa Rica. If customer does have the appropriate approval and coverage from its credit card institution they will have to sign a statement of personal responsibility for the total value of the car for refusing to purchase the CDW insurance with Europcar Mexico (FLEET CAR COMPANY DE COSTA RICA SOCIEDAD ANONIMA) and will therefore in the event of an accident be fully responsible for all damage and/or repairs.
A deposit starting at USD/5000 and up to USD/10000 (depending on the reservation channel/website or the category of the vehicle - please refer to the category list mentioned here below) will be held on the customer s credit card as a guarantee at the beginning of the rental and it will be reimbursed when the vehicle is returned safe. If the customer credit card does not have the guarantee previously mentioned the purchase of the LDW (CDW) coverage will be mandatory.
SPLDW - The above-mentioned coverage will only apply if the customer abides by the clauses in the rental contract - which means that any breach of contract will annul the protection and the customer will then assume full responsibility for all damages incurred. TO PURCHASE THE SPLDW THE LDW MUST BE PURCHASED FIRST. Cost USD /24.99 per day plus taxes
THW coverage of Total Theft - PARTIAL THEFT is excluded from the coverage. This coverage protects the customer from payment for total theft by paying a deductible equivalent to 10 percent of the commercial value of the vehicle. Except for luxury vehicles in which the contracting of the insurance policy for the risk conditions according to the insurance company establishes the amount to be paid corresponds to 20 percent of the value of the vehicle. Cost USD 14.99/per day plus taxes
WWI. Glass and Tire Protection if purchased will waive a portion of the cost for replacement for tires and glass. Exclusions apply. The deductible (excess) 20 percent will be charged per occurrence. Cost USD/4.99 per day plus taxes
PAI Personal Accident Insurance when purchased covers medical expenses in case of an accident in the rental vehicle up to USD/3000 and covers injuries expenses to passengers (according to the number of passengers allowed by the manufacturer) and the driver of the vehicle. Exclusions apply. Cost USD 7.99/per day plus taxes
RSA Roadside Assistance service is optional. Roadside Assistance Coverage provides travel assistance service at no cost for battery charge / opening of the vehicle if the keys are left inside / flat tire replacement / and refueling. Note - Renter is responsible for the gasoline provided / key replacement and tire repair. COST USD 2.99 per day plus taxes
DEPOSITS - The required deposit is based on the type of protection and vehicle selected.
With the purchase of Loss Damage Waiver (LDW) a credit card CHARGE equal to the estimated amount of the rental plus an additional AUTHORIZATION USD/300-7000 (amount depends on the vehicle selected) at time of rental.
When declining Loss Damage Waiver (LDW) a credit card CHARGE equal to the estimated amount of the rental plus an additional AUTHORIZATION USD/5000 - 10000 (amount depends on the vehicle selected) is required at time of rental. This authorization amount may be used toward damages of vehicle or late charges.
If you have purchased or are relying on a third party collision protection any damage to the vehicle will be charged to your credit card and the renter will need to seek reimbursement from the third party policy.
Unused funds will be returned through the credit card processor after vehicle return.
NO REFUNDS ARE MADE FOR EARLY VEHICLE RETURNS OR CONTRACT CANCELLATIONS.
ACCEPTED CREDIT CARDS - The following methods of payment are accepted for deposit - American Express / Visa and MasterCard credit cards
Note - CASH DEPOSIT ARE NOT ACCEPTED.
PAYMENT AT RETURN - Accepted forms of payment at return are - American Express Visa/Visa Debit Master Card/Master Card Debit and Cash
With the purchase of Loss Damage Waiver (LDW) a credit card CHARGE equal to the estimated amount of the rental plus an additional AUTHORIZATION USD/300-7000 (amount depends on the vehicle selected) at time of rental.
When declining Loss Damage Waiver (LDW) a credit card CHARGE equal to the estimated amount of the rental plus an additional AUTHORIZATION USD/5000 - 10000 (amount depends on the vehicle selected) is required at time of rental. This authorization amount may be used toward damages of vehicle or late charges.
If you have purchased or are relying on a third party collision protection any damage to the vehicle will be charged to your credit card and the renter will need to seek reimbursement from the third party policy.
Unused funds will be returned through the credit card processor after vehicle return.
NO REFUNDS ARE MADE FOR EARLY VEHICLE RETURNS OR CONTRACT CANCELLATIONS.
ACCEPTED CREDIT CARDS - The following methods of payment are accepted for deposit - American Express / Visa and MasterCard credit cards
Note - CASH DEPOSIT ARE NOT ACCEPTED.
PAYMENT AT RETURN - Accepted forms of payment at return are - American Express Visa/Visa Debit Master Card/Master Card Debit and Cash
Any changes to the reservation or rental may result in a change of rate or additional fees. Makes/models are examples only and are not guaranteed.
Seat belts and child seats are mandatory by law.
Vehicles are driven on the right side of the road
Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.
Seat belts and child seats are mandatory by law.
Vehicles are driven on the right side of the road
Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.
The reservation service provider for Fox is Europcar. The Europcar office is located PLAZA QUEPOS A 25 MTS DE LA IGLESIA PUNTARENA QUEPOS 60601. Shuttle service is available for the Quepos La Managua Airport (XQP). If you have any difficulties finding our office or would like a shuttle from the airport please call (877) 704-9690 or send us a WhatsApp message 506 4002 3857.
Costa Rica has an extensive network of toll roads throughout the country. The cost of tolls varies. Payment booths will be set-up along the highway and you will pay as you travel. Currency colones