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Hurricane Irma Advisory


Hurricane Irma Information and FAQ for Fox Rent a Car

All Fox Rent a Car Florida locations will be re-opened for business at 8am EST on Tuesday, September 12th. Please understand that each of these facilities have experienced weather damage and power outages, and will be operating on limited hours and functionality. We recommend you add extra time to your return schedule if possible, as some of our usual processes may need to be performed manually. For further assistance, please visit our Contact Us page or call (929) 346-0010.

Open/closed status for our Florida locations: (last updated Sept. 16 at 12:35pm EST)

Miami - OPEN 
Fort Lauderdale - OPEN
Fort Myers - OPEN 
Orlando - OPEN 
Tampa - OPEN

FAQ

The location I am due to return my vehicle is closed. Can I return my rental to another location?

Customers who were originally scheduled to return their rental to a storm-affected city may return it to another Fox Rent a Car location within the state of Florida at no extra charge. Customers will be responsible for fees associated with recovery of any vehicle not returned to a Fox location.

Can I return my car early or keep it longer than originally planned?

Customers that need to return early or keep the car longer may do so. Fox Rent A Car will waive all early and return fees during the time of the storm. You will still be responsible for all daily fees associated with the rental for the days you used the car.

I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?

Contact our Customer Care team at (323) 593-7489 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.

How do I contact customer care?

Our customer care team is ready to help with changes to your reservation or rental. For further assistance, please visit our Contact Us page or call 1 (929) 346-0010.

Fuel

For customers who did not pre-pay for fuel in their contract, Fox will only charge for fuel used to refill, at our pre-paid fuel prices.

Leaving the state

Customers with new reservations post-storm are restricted to keeping vehicles inside the state, our usual policy. Customers who decided to leave Florida for safety’s sake during the storm must still return the vehicle to a Fox location in Florida to complete their contract. Customers who were originally scheduled to return their rental to a storm-affected city may return it to another Fox Rent a Car location within 500 miles/800 kilometers at no extra charge. Customers will be responsible for fees associated with recovery of any vehicle not returned to a Fox location.

Your Safety is Paramount
·        Always wear your seatbelt
·        Never drive through floodwaters
·        Slow down during high winds
·        Be aware of your surroundings – watch for other vehicles, downed power lines, and debris
·        Turn on headlights in the rain and low light conditions
·        Treat intersections with inoperative traffic lights as stops
 
For hurricane preparation and safety tips, please visit our partners at AAA.