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Fox Rent A Car - Rental Policies - Porto Airport
The cost of adding an Additional driver is 7.95 euros per day per driver, up to a maximum of euros 80.00 per hire per driver. A maximum of 3 additional drivers may be added per contract.
The minimum age of the driver must be 21 years old and must have held a drivers license for more than 1 year. Clients who are younger than 25 on the day that the vehicle is hired or who have had a driving license for less than 4 years must pay an additional fee -
Ages between 21 and 24 is 7.95 euros for car category NBMR/MCMR/MCAR/ECMR/EDMR/MCML/CVMR/MTMR with a maximum fee for 96.00 euros.
Ages between 21 and 24 is 9.95 euros for car category CDMR/CFAR/CCAR/ EFMR/HDMR with a maximum fee for 120.00 euros.
Ages between 21 and 24 is 25.00 euros for the rest of the car category with a minimum charge of 75.00 euros without maximum charge.
Age 19-20 is 9.95 euros for car category MCAR/ECMR/EDMR/MCML/CVMR/MTMR with a maximum fee for 120.00 euros.
Not allowed - rest of the groups
Driving License minimum period fee of 5.95 euros per day with a maximum charge of 72.00 euros for all car categories.
Only one fee will be applied if customer is under age 25 and also has had a driving license for less than 4 years
Ages between 21 and 24 is 7.95 euros for car category NBMR/MCMR/MCAR/ECMR/EDMR/MCML/CVMR/MTMR with a maximum fee for 96.00 euros.
Ages between 21 and 24 is 9.95 euros for car category CDMR/CFAR/CCAR/ EFMR/HDMR with a maximum fee for 120.00 euros.
Ages between 21 and 24 is 25.00 euros for the rest of the car category with a minimum charge of 75.00 euros without maximum charge.
Age 19-20 is 9.95 euros for car category MCAR/ECMR/EDMR/MCML/CVMR/MTMR with a maximum fee for 120.00 euros.
Not allowed - rest of the groups
Driving License minimum period fee of 5.95 euros per day with a maximum charge of 72.00 euros for all car categories.
Only one fee will be applied if customer is under age 25 and also has had a driving license for less than 4 years
Prepaid reservations can be canceled online without any additional cost up to 24 hours before the scheduled time to pick up the rental car, unless you have contracted a non-refundable rate.
The total prepaid amount shall be refunded to the same credit or debit card as the one used for the initial payment. Refunds shall not be given for prepaid amounts if the reservation is canceled less than one hour before the scheduled pick up time of the rental car or after it.
Non-refundable prepaid bookings may not be canceled or modified.
The total prepaid amount shall be refunded to the same credit or debit card as the one used for the initial payment. Refunds shall not be given for prepaid amounts if the reservation is canceled less than one hour before the scheduled pick up time of the rental car or after it.
Non-refundable prepaid bookings may not be canceled or modified.
Clients must have had a driving license that is valid in the country where the vehicle is collected for more than 4 years and be at least 25. If these two conditions are not met, the specific conditions mentioned on AGE (Rental Policy) shall be applied, which means in any case that the Client has to pay a surcharge.
Child Safety Device - Baby seat/Booster & Maxi Cosi - A surcharge of 7.95 euros a day, whereby the maximum amount that can be charged is 96.00 euros for each baby seat. For children under 3 travelling in the vehicle hired or children over 3, who are shorter that 150 cm, clients must inform the car rental company of this, in order to supply the corresponding type of seat (baby seats or booster seats). Clients are solely responsible for installing these seats and using them correctly.
GPS Units - GPS units are available for rent at 4.95 euros to 7.95 euros per day with a maximum charge of 120.00 euros per vehicle hired. If a GPS navigation device is hired, the Client must pay a deposit of 90.00 euros, this amount will be held on their credit card or temporarily deducted if the reservation is made using this payment method.
MIFI Units - MIFI units are available for rent at 8.95 euros per day. If a MiFi device is hired (mobile internet access), the Client must pay a deposit of 80.00 euros that will be held on their credit card or temporarily deducted from it.
GPS Units - GPS units are available for rent at 4.95 euros to 7.95 euros per day with a maximum charge of 120.00 euros per vehicle hired. If a GPS navigation device is hired, the Client must pay a deposit of 90.00 euros, this amount will be held on their credit card or temporarily deducted if the reservation is made using this payment method.
MIFI Units - MIFI units are available for rent at 8.95 euros per day. If a MiFi device is hired (mobile internet access), the Client must pay a deposit of 80.00 euros that will be held on their credit card or temporarily deducted from it.
Fuel Policy - two options
Flex Fuel SDR/QRS - The Rapid Return System entails the provision of a fast and agile service for vehicle rental - the rental vehicle is handed over with a full tank of fuel and may be returned without the need to top up the tank so the customer is not obliged to search for petrol stations close to the drop-off location or to wait around unnecessarily while fuel levels are verified.
This system allows customers to reduce the time spent waiting for the rental agreement and check-in procedures, including verification of the fuel level, to be carried out, this enhances the quality of the service provided.
In addition, the Quick Return System includes flexible hours service, meaning that the vehicle can be returned outside usual office hours, eliminating the waiting time in terminals for flights at night or on non-business days. The availability of this service is restricted to the Offices that offer this option.This service is not available at Ponta Delgada Airport.
This system includes refunding the customer for the amount of fuel remaining in the vehicles tank when it is returned, as indicated by eighths of a tank recorded by the vehicles fuel gauge excluding the amount corresponding to logistical and operational costs.
The price of this System is determined in line with the vehicle model hired, its fuel capacity, the price of fuel at the time the vehicle is delivered, operations and logistics expenses (Cost of Service or GG), and any location costs (where applicable).
Full Fuel SDC/CRS - This Classic Return System solely consists of returning the vehicle with a full fuel tank. The client must return the vehicle to the renter at the agreed location, with a full fuel tank and must go through the check-in process in order to verify the fuel level.
The client must leave a deposit equivalent to the fuel tank value. This deposit shall be refunded when the vehicle has been returned and it has been confirmed that the customer has complied with the return system conditions.
If the customer does not fulfil their obligation to return the car with a full fuel tank, the cost of the fuel needed to fill up the tank shall be deducted from the deposit, plus 50.00 euros for express penalty clause. If the deposit is less than the amount due, the customer accepts that the different shall be charged to their credit or debit card, and for that matter, to their personal account.
Smart Return - The Fast Return System consists of providing a fast, speedy rental service, it allows you to return the car direct without having to refuel or look for petrol stations near the office and it also means that you do not have to do any unnecessary waiting to verify the level of fuel refilled. Moreover, this system includes customer compensation for the amount of fuel remaining in the fuel tank when the vehicle is returned, in accordance with the fuel tank indicators on the vehicles dashboard. This compensation excludes the amount corresponding to operation and logistics costs. Cost of the vehicles fuel tank plus cost of the service - The cost of the vehicles fuel tank is based on the capacity of the rented vehicles fuel tank and the average price per litre of the fuel on the market in the corresponding country when the vehicle is collected. The cost of the smart return service is 9.95 euros.
Flex Fuel SDR/QRS - The Rapid Return System entails the provision of a fast and agile service for vehicle rental - the rental vehicle is handed over with a full tank of fuel and may be returned without the need to top up the tank so the customer is not obliged to search for petrol stations close to the drop-off location or to wait around unnecessarily while fuel levels are verified.
This system allows customers to reduce the time spent waiting for the rental agreement and check-in procedures, including verification of the fuel level, to be carried out, this enhances the quality of the service provided.
In addition, the Quick Return System includes flexible hours service, meaning that the vehicle can be returned outside usual office hours, eliminating the waiting time in terminals for flights at night or on non-business days. The availability of this service is restricted to the Offices that offer this option.This service is not available at Ponta Delgada Airport.
This system includes refunding the customer for the amount of fuel remaining in the vehicles tank when it is returned, as indicated by eighths of a tank recorded by the vehicles fuel gauge excluding the amount corresponding to logistical and operational costs.
The price of this System is determined in line with the vehicle model hired, its fuel capacity, the price of fuel at the time the vehicle is delivered, operations and logistics expenses (Cost of Service or GG), and any location costs (where applicable).
Full Fuel SDC/CRS - This Classic Return System solely consists of returning the vehicle with a full fuel tank. The client must return the vehicle to the renter at the agreed location, with a full fuel tank and must go through the check-in process in order to verify the fuel level.
The client must leave a deposit equivalent to the fuel tank value. This deposit shall be refunded when the vehicle has been returned and it has been confirmed that the customer has complied with the return system conditions.
If the customer does not fulfil their obligation to return the car with a full fuel tank, the cost of the fuel needed to fill up the tank shall be deducted from the deposit, plus 50.00 euros for express penalty clause. If the deposit is less than the amount due, the customer accepts that the different shall be charged to their credit or debit card, and for that matter, to their personal account.
Smart Return - The Fast Return System consists of providing a fast, speedy rental service, it allows you to return the car direct without having to refuel or look for petrol stations near the office and it also means that you do not have to do any unnecessary waiting to verify the level of fuel refilled. Moreover, this system includes customer compensation for the amount of fuel remaining in the fuel tank when the vehicle is returned, in accordance with the fuel tank indicators on the vehicles dashboard. This compensation excludes the amount corresponding to operation and logistics costs. Cost of the vehicles fuel tank plus cost of the service - The cost of the vehicles fuel tank is based on the capacity of the rented vehicles fuel tank and the average price per litre of the fuel on the market in the corresponding country when the vehicle is collected. The cost of the smart return service is 9.95 euros.
If Clients want to use the rented vehicle in order to travel to certain regions they must take out an additional cross border fee of 9.00 euros a day with a minimum fee of 25.00 euros and the maximum fee of 90.00 euros. This fee applies at the following collection locations -
From Faro Airport to Andalusia
From Madeira Funchal Airport to Porto Santo Island
From Lisbon Airport to Andalusia
From Porto Airport to Andalusia, Galicia, Asturias, Cantabria & Basque Country
From Ponta Delgada Airport to Santa Maria and Terceira Islands
From Terceira Airport to Flores, Corvo, Graciosa, Sao Jorge, Pico, Faial, Santa Maria y Sao Miguel Islands.
From Faro Airport to Andalusia
From Madeira Funchal Airport to Porto Santo Island
From Lisbon Airport to Andalusia
From Porto Airport to Andalusia, Galicia, Asturias, Cantabria & Basque Country
From Ponta Delgada Airport to Santa Maria and Terceira Islands
From Terceira Airport to Flores, Corvo, Graciosa, Sao Jorge, Pico, Faial, Santa Maria y Sao Miguel Islands.
The compulsory vehicle insurance covers the payment of a deposit, the damages caused by the vehicle and any injuries suffered by the occupants of the vehicle. The amount of the deposit shall be temporarily held on the credit card or temporarily debited from the debit card and this varies according to the category of vehicle rented, and ranges from 1,200 euros to 2,000 euros.
In the event that the customer takes out the complementary Super Relax cover, the amount of the previous excess will not be blocked or provisionally charged on the payment card.
The extra Super Relax coverage can be taken out when the online reservation is made or when the car is collected, as the Client wishes.
The maximum extra amount that the Client will be charged for an accident if the vehicle is used properly is the maximum excess amount for each category of vehicle -
Clients who take out the additional coverage are not required to put down a deposit for the excess and if there is an incident they cannot be held liable unless it is assumed that the use of the vehicle had not been authorized as established in the General Rental Conditions. Clients who do not want to take out this additional coverage must pay a deposit of an amount that is equal to the value of the excess as established in this article.
Compulsory third party insurance
The rental rates include third party insurance coverage for any damage done to third parties by the vehicle hired.
The general and specific terms and conditions of the insurance policy taken out shall be applied pursuant to the law in force.
The car rental company BASIC Insurance - The rental rates also include the car rental company BASIC insurance that covers any damage done to the vehicle caused by the following events - accident - theft - and accidental fire or vandalism.
The car rental company BASIC insurance includes a deductible that the Client is charged for damages that they are directly responsible for.
The amount of the deductible shall be deducted from the deposit put down by the Client. If Clients take out optional extra insurance coverage they shall not be expected to pay the deductible. The car rental company BASIC insurance shall be subject to the following cumulative conditions -
If there is an accident, within the following 5 working days the Client must send the car rental company either the Accident report or a joint report of the accident supplied by the car rental company ,in which the full details of the accident, the place, the other parties involved and/or any possible witnesses, the number plate/s of the vehicle/s involved, the details of their insurance companies specifying the insurance policy numbers, and the circumstances of the accident with a sketch must all be included and signed by each of the people involved -
The insurance company does not refuse its claim guarantee because of the Client's state of health when the accident happened on the grounds that it did not comply with the requirements set out in the provisions of the highway Code - and
The accident, the theft, the fire or the act of vandalism are not due to the unauthorized use of the vehicle, such as those that are provided.
Obligation of the client if there is an accident
If the vehicle hired is involved in an accident, Clients agree to -
Within the following 5 working days, send the car rental company either the joint report of the accident or the Accident report supplied by the car rental company, in which the full details of the accident, the place, the other parties involved and/or any possible witnesses, the number plate/s of the vehicle/s involved, the details of their insurance companies specifying the insurance policy numbers, and the circumstances of the accident with a sketch must all be included and signed by each of the people involved.
Inform the police immediately if an investigation is necessary to identify the third parties responsible for the accident or if anyone is hurt - and
Not abandon the vehicle hired without having taken all the necessary precautions first to protect it. In the event of vandalism, fire, theft, or the disappearance of the rented vehicle, the Client agrees to inform the car rental company within a maximum of 2 working days from when the incident is discovered and report it to the competent authorities and provide the car rental company with a copy of the aforesaid report immediately.
Optional covers
The rental rates do not include the optional covers.
There are two optional covers. For details please see - COVERAGE DETAILS
Super Relax Cover - Purchasing this cover the CDW Excess is waived and we cover also the following - FREE 24 hours Telephone Roadside Assistance, Damage to bodywork, Wheels, Tires, Hubcaps, Locks, Windows, Windscreen, Side and Rear-view Mirrors, Undercarriage, Roof, Motor, Towing service after accident, Taxi (transportation),clutch, Battery, Locks, Copy of the key and delivery of the key to closest Goldcar location, Damage to oil sump, Catalytic converter, Radiator and Exempt of a new deposit for replacement vehicle in case of accident or breakdown and the Repair Period.
Mega Relax Cover - Purchasing this cover client is covered for the following -
Refueling mistakes with a maximum of 500.00 euros,
Out of Fuel (we send assistance to collect the car),
Rescue - Not Suitable Roads, Beaches & Forest Area with a maximum of 500.00 euros,
Wrong Installation of GPS and Mifi,
Roadside Assistance in case of Broken Lateral/Rear Windows (we send assistance on road),
Roadside Assistance in case of Lost/Damaged Keys.
The Mega relax covers the assistance needed to replace the key such as replacement key, taxi to the nearest location, key shipping, etc.,
Flat Tire - Roadside Assistance (we send assistance on road).
In the event that the customer takes out the complementary Super Relax cover, the amount of the previous excess will not be blocked or provisionally charged on the payment card.
The extra Super Relax coverage can be taken out when the online reservation is made or when the car is collected, as the Client wishes.
The maximum extra amount that the Client will be charged for an accident if the vehicle is used properly is the maximum excess amount for each category of vehicle -
Clients who take out the additional coverage are not required to put down a deposit for the excess and if there is an incident they cannot be held liable unless it is assumed that the use of the vehicle had not been authorized as established in the General Rental Conditions. Clients who do not want to take out this additional coverage must pay a deposit of an amount that is equal to the value of the excess as established in this article.
Compulsory third party insurance
The rental rates include third party insurance coverage for any damage done to third parties by the vehicle hired.
The general and specific terms and conditions of the insurance policy taken out shall be applied pursuant to the law in force.
The car rental company BASIC Insurance - The rental rates also include the car rental company BASIC insurance that covers any damage done to the vehicle caused by the following events - accident - theft - and accidental fire or vandalism.
The car rental company BASIC insurance includes a deductible that the Client is charged for damages that they are directly responsible for.
The amount of the deductible shall be deducted from the deposit put down by the Client. If Clients take out optional extra insurance coverage they shall not be expected to pay the deductible. The car rental company BASIC insurance shall be subject to the following cumulative conditions -
If there is an accident, within the following 5 working days the Client must send the car rental company either the Accident report or a joint report of the accident supplied by the car rental company ,in which the full details of the accident, the place, the other parties involved and/or any possible witnesses, the number plate/s of the vehicle/s involved, the details of their insurance companies specifying the insurance policy numbers, and the circumstances of the accident with a sketch must all be included and signed by each of the people involved -
The insurance company does not refuse its claim guarantee because of the Client's state of health when the accident happened on the grounds that it did not comply with the requirements set out in the provisions of the highway Code - and
The accident, the theft, the fire or the act of vandalism are not due to the unauthorized use of the vehicle, such as those that are provided.
Obligation of the client if there is an accident
If the vehicle hired is involved in an accident, Clients agree to -
Within the following 5 working days, send the car rental company either the joint report of the accident or the Accident report supplied by the car rental company, in which the full details of the accident, the place, the other parties involved and/or any possible witnesses, the number plate/s of the vehicle/s involved, the details of their insurance companies specifying the insurance policy numbers, and the circumstances of the accident with a sketch must all be included and signed by each of the people involved.
Inform the police immediately if an investigation is necessary to identify the third parties responsible for the accident or if anyone is hurt - and
Not abandon the vehicle hired without having taken all the necessary precautions first to protect it. In the event of vandalism, fire, theft, or the disappearance of the rented vehicle, the Client agrees to inform the car rental company within a maximum of 2 working days from when the incident is discovered and report it to the competent authorities and provide the car rental company with a copy of the aforesaid report immediately.
Optional covers
The rental rates do not include the optional covers.
There are two optional covers. For details please see - COVERAGE DETAILS
Super Relax Cover - Purchasing this cover the CDW Excess is waived and we cover also the following - FREE 24 hours Telephone Roadside Assistance, Damage to bodywork, Wheels, Tires, Hubcaps, Locks, Windows, Windscreen, Side and Rear-view Mirrors, Undercarriage, Roof, Motor, Towing service after accident, Taxi (transportation),clutch, Battery, Locks, Copy of the key and delivery of the key to closest Goldcar location, Damage to oil sump, Catalytic converter, Radiator and Exempt of a new deposit for replacement vehicle in case of accident or breakdown and the Repair Period.
Mega Relax Cover - Purchasing this cover client is covered for the following -
Refueling mistakes with a maximum of 500.00 euros,
Out of Fuel (we send assistance to collect the car),
Rescue - Not Suitable Roads, Beaches & Forest Area with a maximum of 500.00 euros,
Wrong Installation of GPS and Mifi,
Roadside Assistance in case of Broken Lateral/Rear Windows (we send assistance on road),
Roadside Assistance in case of Lost/Damaged Keys.
The Mega relax covers the assistance needed to replace the key such as replacement key, taxi to the nearest location, key shipping, etc.,
Flat Tire - Roadside Assistance (we send assistance on road).
Unlimited mileage.
One way rentals are available. Drop charges vary by location.
The applicable rate does not include the extra charge for one-way reservations (where pick up and drop off are at different locations). For details please see - ONE WAY DETAILS
The applicable rate does not include the extra charge for one-way reservations (where pick up and drop off are at different locations). For details please see - ONE WAY DETAILS
Methods of payment admitted are - Debit card, Credit card VISA or MasterCard.
We do not accept Diners Club, American Express, Postepay, Gift cards, prepaid cards or cash.
The owner of the debit or credit card used as of mean of payment on the rental agreement shall be the same person that subscribes the rental agreement, who must provide valid identification documents accepted by the rental company, which are -
EU ID card or if not available Passport.
EU Driving License or International Driving License (bearing the same name as is on the card).
Valid Credit or debit card (bearing the same name who subscribes the rental agreement).
All the above valid documents must be presented at the rental counter at the time of pick up. The holder of the card must make sure that it is used pursuant to these General Rental Conditions (deposit, withdrawals, etc.)
The payment at the counter to rent the vehicle and any possible additional costs shall be made in the currency chosen by the Client. Transactions in various currencies are accepted pursuant to the terms of the bank that processes the payment.
As such, Clients agree to get all the necessary information from their bank before their card is used by the car rental company, which cannot be held liable on these grounds.
Payment
The price you will pay includes the following costs -
The daily rental charge for the Vehicle,
any other extras or covers services you choose to add at your rental agreement,
VAT or Taxes,
any additional fees linked to you personally (e.g. the additional fee linked to your age, Young Driver).
You expressly allow the rental company to charge your means of payment for any unpaid amount related to your rental.
In case of prepaid rental, you expressly allow that the fees for the additional options - not include in the prepaid amount- can be required with an immediate payment, billed directly at the Rental station chosen that granted those services.
At the end of the rental period, Clients agree to pay the car rental company the following amounts -
If the vehicle is dirty when it is returned and it needs to be cleaned much more thoroughly than normal so that it can be rented once again, the additional fee of up to 180.00 euros for a special cleaning service shall be charged.
Up to 105.00 euros for the expenses incurred in the loss of documents and/or up to 280.00 euros for the keys of the vehicle, if they have to be replaced in a different office to where the vehicle actually has to be returned, the cost of sending the set of keys to the corresponding office, as well as the costs incurred in any other situation where the vehicle is immobilized for reasons that only the Client can be held responsible for.
The expenses incurred in the vehicle breaking down.
The expenses incurred in the loss, theft, deterioration or the damages to all the elements of the vehicle, or the vehicle itself, as well as the expenses incurred by using an unsuitable fuel in the vehicle. For details please see - REPAIR COST DETAILS
Cost of tolls, fines, penalties and legal fees charged to the car rental company on the account of the Client, or any other authorized user who does respect the highway- code or the applicable rules.
Notwithstanding the aforementioned, the car rental company is entitled to charge the Client an additional set fee of 45.00 euros by way of the costs incurred in processing the paperwork and formalities with the public authorities regarding the aforesaid offenses. As such, Clients are informed that their personal data might be passed on to the authorities on request, without getting their prior consent.
Deposit - In addition to the rental price, the rental company requires the client to leave a deposit (except when the optional additional coverage has been purchased by the Client) when the vehicle is collected.
The deposit amount varies according to the category of vehicle rented, and ranges from 1,200 euros to 2,000 euros.
The deposit blocked on a credit card or charged on a debit card will be released or refunded to the customer when they return the vehicle, once the car rental company staff has checked it over and made sure that the terms of the agreement have been complied with.
The amount of the deposit shall be partially or totally kept if the terms of the Agreement are breached, to pay for the penalties or fees attributable to the Client, unless the Client has taken out optional additional coverage.
We do not accept Diners Club, American Express, Postepay, Gift cards, prepaid cards or cash.
The owner of the debit or credit card used as of mean of payment on the rental agreement shall be the same person that subscribes the rental agreement, who must provide valid identification documents accepted by the rental company, which are -
EU ID card or if not available Passport.
EU Driving License or International Driving License (bearing the same name as is on the card).
Valid Credit or debit card (bearing the same name who subscribes the rental agreement).
All the above valid documents must be presented at the rental counter at the time of pick up. The holder of the card must make sure that it is used pursuant to these General Rental Conditions (deposit, withdrawals, etc.)
The payment at the counter to rent the vehicle and any possible additional costs shall be made in the currency chosen by the Client. Transactions in various currencies are accepted pursuant to the terms of the bank that processes the payment.
As such, Clients agree to get all the necessary information from their bank before their card is used by the car rental company, which cannot be held liable on these grounds.
Payment
The price you will pay includes the following costs -
The daily rental charge for the Vehicle,
any other extras or covers services you choose to add at your rental agreement,
VAT or Taxes,
any additional fees linked to you personally (e.g. the additional fee linked to your age, Young Driver).
You expressly allow the rental company to charge your means of payment for any unpaid amount related to your rental.
In case of prepaid rental, you expressly allow that the fees for the additional options - not include in the prepaid amount- can be required with an immediate payment, billed directly at the Rental station chosen that granted those services.
At the end of the rental period, Clients agree to pay the car rental company the following amounts -
If the vehicle is dirty when it is returned and it needs to be cleaned much more thoroughly than normal so that it can be rented once again, the additional fee of up to 180.00 euros for a special cleaning service shall be charged.
Up to 105.00 euros for the expenses incurred in the loss of documents and/or up to 280.00 euros for the keys of the vehicle, if they have to be replaced in a different office to where the vehicle actually has to be returned, the cost of sending the set of keys to the corresponding office, as well as the costs incurred in any other situation where the vehicle is immobilized for reasons that only the Client can be held responsible for.
The expenses incurred in the vehicle breaking down.
The expenses incurred in the loss, theft, deterioration or the damages to all the elements of the vehicle, or the vehicle itself, as well as the expenses incurred by using an unsuitable fuel in the vehicle. For details please see - REPAIR COST DETAILS
Cost of tolls, fines, penalties and legal fees charged to the car rental company on the account of the Client, or any other authorized user who does respect the highway- code or the applicable rules.
Notwithstanding the aforementioned, the car rental company is entitled to charge the Client an additional set fee of 45.00 euros by way of the costs incurred in processing the paperwork and formalities with the public authorities regarding the aforesaid offenses. As such, Clients are informed that their personal data might be passed on to the authorities on request, without getting their prior consent.
Deposit - In addition to the rental price, the rental company requires the client to leave a deposit (except when the optional additional coverage has been purchased by the Client) when the vehicle is collected.
The deposit amount varies according to the category of vehicle rented, and ranges from 1,200 euros to 2,000 euros.
The deposit blocked on a credit card or charged on a debit card will be released or refunded to the customer when they return the vehicle, once the car rental company staff has checked it over and made sure that the terms of the agreement have been complied with.
The amount of the deposit shall be partially or totally kept if the terms of the Agreement are breached, to pay for the penalties or fees attributable to the Client, unless the Client has taken out optional additional coverage.
The Extra Diesel surcharge could be applied if the customer voluntarily requests a vehicle running on diesel fuel, for 2.5 euros per rental day. If there are only diesel cars in the Group chosen by the customer, at the pick-up time, this charge will not apply.
There is an additional local charge of 40.00 euros for all vehicles collected outside office opening hours. The car rental company may request the flight number prior to the hire. This charge applies at all locations that allow out of hours collection. Ponta Delgada Airport does not allow out of hours collection.
Premium Office - Due to the premium location inside the airport facilities, rentals are subject to a surcharge of 12 percent on the hire amount (up to a maximum of 34.00 euros per hire, excl. VAT), it is not included in the booking price and is due when collecting the vehicle at the rental location. This charge does no apply at Ponta Delgada Airport.
The reservation voucher must be presented when collecting the car.
The following documents are also necessary - Passport or EU ID Card, EU Driving license or International Driving License and a valid credit/debit card. Please note that our staff may request the debit/credit card used during online reservation process if different than the one used to pay at our counters.
Duration of the Agreement - Initial duration - The date and the time that the vehicle is picked up and dropped off are stated in the Agreement.
The number of days that the vehicle is rented is calculated in 24 hour periods as from the exact time when the vehicle is picked up and until the vehicle and all the related accessories (keys, documents, etc.) are returned.
The courtesy period for returning the vehicle is 59 minutes, if this period is exceeded the Client shall be charged for the extra time and an additional fee of 40.00 euros per day. In any case the rental period can never be longer than 28 days.
Extensions - Clients must return the vehicle on the date and at the time established in the Agreement.
If the Client wants to prolong the rental period, they must go to the nearest car rental company office and sign an extension of the agreement. Requests to prolong the established rental period in the agreement cannot be made over the telephone or by any other means of communication, unless it is otherwise stated in the Agreement.
The rental period cannot be prolonged without the prior written consent of the car rental company.
The amount put down as a deposit cannot be used in return for extending the term of the Agreement. Accordingly, if the term of the Agreement is extended, the Client must pay the additional fee due for this immediately.
If the term of the Agreement cannot be extended because there are no vehicles available or for any other reason that the car rental company cannot be held accountable for, the Client must return the vehicle on the date, at the time and in the hire office initially agreed upon.
Early termination of the Agreement - If the Client wants to terminate the Agreement ahead of time, they still have to pay the total amount due for the initial rental period and they cannot ask for a refund for the days during which the vehicle has not been used.
If the car rental company decides to terminate the Agreement ahead of time, it must pay the Client double the rental price for each day during which the vehicle will not be used as compensation.
Delay on returning the vehicle - If there is a delay of more than 59 minutes in returning the vehicle with regard to the initially established drop off time stated in the Agreement, an additional fee of 40.00 euros per day shall be charged, for any extra rental days (with a minimum fixed rate of 40.00 euros and one day of hiring the vehicle).
On a reciprocal basis, the car rental company will compensate the customer for the same amount for late delivery should more than 59 minutes elapse after signing the rental agreement.
If the client can prove that the delay in returning the vehicle is due to force majeure the additional fee shall not be charged.
Failure to return the vehicle could rise to legal, civil or criminal proceedings being taken, which shall be determined by the car rental company.
Pursuant to the General Rental Conditions, if the rental period is prolonged without the car rental company having agreed to this in writing beforehand it shall be considered that the vehicle has not been returned in accordance with these Rental Policies.
If the vehicle is not returned to the place established in the Agreement or if it is abandoned, the car rental company is entitled to cumulatively demand all the following amounts - The rental price for the extra days needed to recover the vehicle and restore it to a decent state to hire again plus compensation of 40.00 euros a day for not being able to use the vehicle and the transfer / tow truck expenses incurred to get the vehicle back to the drop-off office established in the agreement, as well as, if necessary, the toll and the storage fees.
Clients shall not be expected to pay anything if they can prove that the vehicle was not returned to the hire office established in the Agreement due to force majeure.
The reservation does not refer to a specific vehicle (make, model, color, accessories, etc.) but rather a group of vehicles with similar technical and design characteristics. Should a model of the selected group not be available, one of a higher category will be delivered.
If the vehicle receives a fine during the rental period, you will be responsible for full payment of the fine to the corresponding authorities and a 45.00 euros traffic fine management fee to the rental company. Clients are informed that their personal data might be passed on to the authorities on request, without getting their prior consent.
If the flight is diverted to another airport and the client picks up the vehicle from a different office than the one originally booked, an extra fee of 60.00 euros will be charged.
If the client returns the vehicle without the relevant papers, after checking the vehicle, an extra fee of 105.00 euros will be charged.
The car rental company reserves the right to cancel the delivery of the vehicle in case of doubts about the financial capacity of the client, outstanding debts or any serious incidents with the car rental company.
If you do not take out any additional cover offered by the car rental company at office and the vehicle is involved in an accident during the rental period, you will have to pay (in addition to the damages associated with the accident) an Accidents Administration Fee of 50.00 euros.
Express/Priority Check In Service - We have an Express Service option for immediate collection. Client can take advantage of this service, for a cost between 19.95 euros to 39.95 euros, following the Express Service Sign at the counter. This service is only available at Lisbon Airport and Porto Airport.
Tolls - We offer a Toll Electronic Device in order to be able to pay the motorways. The charge of renting the electronic device will be 1.50 euros per day (taxes excluded) up to a maximum of 15.00 euros per rental (taxes excluded). A deposit of 75.00 euros is required if the Toll Electronic Device is rented on collection. Devices are available from our Faro, Lisbon and Porto airport locations.
Once car is returned, we will charge the corresponding amount informed by Portuguese Authorities (Via Verde) to the client's card.
Fines - When clients that have not rented the Toll Electronic Device do not pay manually the Tolls for the motorway, these clients will be fined as photos are taken of registration plates by the Portuguese Authorities.
Bills and fines are sent to the clients registered home address in their country of origin.
Client will also be charged for an administration fee of 35.00 euros.
IMPORTANT - It is not possible to purchase the Toll device if the clients have a Maestro card as method of payment.
There is an additional local charge of 40.00 euros for all vehicles collected outside office opening hours. The car rental company may request the flight number prior to the hire. This charge applies at all locations that allow out of hours collection. Ponta Delgada Airport does not allow out of hours collection.
Premium Office - Due to the premium location inside the airport facilities, rentals are subject to a surcharge of 12 percent on the hire amount (up to a maximum of 34.00 euros per hire, excl. VAT), it is not included in the booking price and is due when collecting the vehicle at the rental location. This charge does no apply at Ponta Delgada Airport.
The reservation voucher must be presented when collecting the car.
The following documents are also necessary - Passport or EU ID Card, EU Driving license or International Driving License and a valid credit/debit card. Please note that our staff may request the debit/credit card used during online reservation process if different than the one used to pay at our counters.
Duration of the Agreement - Initial duration - The date and the time that the vehicle is picked up and dropped off are stated in the Agreement.
The number of days that the vehicle is rented is calculated in 24 hour periods as from the exact time when the vehicle is picked up and until the vehicle and all the related accessories (keys, documents, etc.) are returned.
The courtesy period for returning the vehicle is 59 minutes, if this period is exceeded the Client shall be charged for the extra time and an additional fee of 40.00 euros per day. In any case the rental period can never be longer than 28 days.
Extensions - Clients must return the vehicle on the date and at the time established in the Agreement.
If the Client wants to prolong the rental period, they must go to the nearest car rental company office and sign an extension of the agreement. Requests to prolong the established rental period in the agreement cannot be made over the telephone or by any other means of communication, unless it is otherwise stated in the Agreement.
The rental period cannot be prolonged without the prior written consent of the car rental company.
The amount put down as a deposit cannot be used in return for extending the term of the Agreement. Accordingly, if the term of the Agreement is extended, the Client must pay the additional fee due for this immediately.
If the term of the Agreement cannot be extended because there are no vehicles available or for any other reason that the car rental company cannot be held accountable for, the Client must return the vehicle on the date, at the time and in the hire office initially agreed upon.
Early termination of the Agreement - If the Client wants to terminate the Agreement ahead of time, they still have to pay the total amount due for the initial rental period and they cannot ask for a refund for the days during which the vehicle has not been used.
If the car rental company decides to terminate the Agreement ahead of time, it must pay the Client double the rental price for each day during which the vehicle will not be used as compensation.
Delay on returning the vehicle - If there is a delay of more than 59 minutes in returning the vehicle with regard to the initially established drop off time stated in the Agreement, an additional fee of 40.00 euros per day shall be charged, for any extra rental days (with a minimum fixed rate of 40.00 euros and one day of hiring the vehicle).
On a reciprocal basis, the car rental company will compensate the customer for the same amount for late delivery should more than 59 minutes elapse after signing the rental agreement.
If the client can prove that the delay in returning the vehicle is due to force majeure the additional fee shall not be charged.
Failure to return the vehicle could rise to legal, civil or criminal proceedings being taken, which shall be determined by the car rental company.
Pursuant to the General Rental Conditions, if the rental period is prolonged without the car rental company having agreed to this in writing beforehand it shall be considered that the vehicle has not been returned in accordance with these Rental Policies.
If the vehicle is not returned to the place established in the Agreement or if it is abandoned, the car rental company is entitled to cumulatively demand all the following amounts - The rental price for the extra days needed to recover the vehicle and restore it to a decent state to hire again plus compensation of 40.00 euros a day for not being able to use the vehicle and the transfer / tow truck expenses incurred to get the vehicle back to the drop-off office established in the agreement, as well as, if necessary, the toll and the storage fees.
Clients shall not be expected to pay anything if they can prove that the vehicle was not returned to the hire office established in the Agreement due to force majeure.
The reservation does not refer to a specific vehicle (make, model, color, accessories, etc.) but rather a group of vehicles with similar technical and design characteristics. Should a model of the selected group not be available, one of a higher category will be delivered.
If the vehicle receives a fine during the rental period, you will be responsible for full payment of the fine to the corresponding authorities and a 45.00 euros traffic fine management fee to the rental company. Clients are informed that their personal data might be passed on to the authorities on request, without getting their prior consent.
If the flight is diverted to another airport and the client picks up the vehicle from a different office than the one originally booked, an extra fee of 60.00 euros will be charged.
If the client returns the vehicle without the relevant papers, after checking the vehicle, an extra fee of 105.00 euros will be charged.
The car rental company reserves the right to cancel the delivery of the vehicle in case of doubts about the financial capacity of the client, outstanding debts or any serious incidents with the car rental company.
If you do not take out any additional cover offered by the car rental company at office and the vehicle is involved in an accident during the rental period, you will have to pay (in addition to the damages associated with the accident) an Accidents Administration Fee of 50.00 euros.
Express/Priority Check In Service - We have an Express Service option for immediate collection. Client can take advantage of this service, for a cost between 19.95 euros to 39.95 euros, following the Express Service Sign at the counter. This service is only available at Lisbon Airport and Porto Airport.
Tolls - We offer a Toll Electronic Device in order to be able to pay the motorways. The charge of renting the electronic device will be 1.50 euros per day (taxes excluded) up to a maximum of 15.00 euros per rental (taxes excluded). A deposit of 75.00 euros is required if the Toll Electronic Device is rented on collection. Devices are available from our Faro, Lisbon and Porto airport locations.
Once car is returned, we will charge the corresponding amount informed by Portuguese Authorities (Via Verde) to the client's card.
Fines - When clients that have not rented the Toll Electronic Device do not pay manually the Tolls for the motorway, these clients will be fined as photos are taken of registration plates by the Portuguese Authorities.
Bills and fines are sent to the clients registered home address in their country of origin.
Client will also be charged for an administration fee of 35.00 euros.
IMPORTANT - It is not possible to purchase the Toll device if the clients have a Maestro card as method of payment.
The reservation service provider for Fox is Goldcar. The counter and car park are located inside the airport terminal. If in need of assistance please contact our Goldcar office number 351 96 119 29 43.