Rental Car Policies - La Aurora International Airport - Fox Rent A Car


Additional drivers must meet all qualifications as the primary driver in regards to age, passport and license requirements. The additional driver fee is USD 5.00 /per day.
AGE
Minimum Age: 25
Age 21 to 24 - Surcharge applies. Cost USD 5.00/ per day.
Maximum Age: 70
Daily 5:00 am to 11:00 pm
Note - the latest RESERVATION time is 1/2 prior to closing
If your reservation was confirmed directly with FOX Rent A Car by utilizing the reservation call center at 1-800-225-4369 or through the FOX Rent A Car web page at www.foxrentacar.com please use the same source to cancel your reservation. FOX does not charge a cancellation fee but does request such cancellation notice as soon as travel plans have changed.

If your reservation was confirmed through another provider (booking site outside source etc.) please use the same source to cancel your reservation. Some providers (booking site outside source etc.) may charge for the cancellation of a reservation if not cancelled within a specific time frame. Cancellation of a reservation directly thru FOX Rent A Car when confirmed thru another provider may not relieve your responsibility with that provider. In order to alleviate such charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider.
CURRENCY CONVERSION: The estimated total is displayed in U.S. Dollars. The actual rate you pay will be calculated by converting the U.S. Dollar (USD) amount into the local currency using an exchange rate established by the local rental company. Your credit or debit card company may convert the amount back into USD at a lower rate, and may apply additional conversion fees and surcharges. Because conversion rates may differ, the final total USD charge to your credit or debit card may be higher than the USD total rate estimated on this website.
Please see Payment policy.
MULTIPLE or DUPLICATE RESERVATIONS - If you require multiple vehicles for the same or overlapping time periods please make sure to use a different name for each reservation otherwise the duplicate name reservation will automatically be cancelled. FOX will not be responsible for any cancelled reservations.
IN CASE OF EMERGENCY CALL 2441-9663 OR 5616- 9007. Note: The emergency numbers will work on your cell phone when roaming onto a Guatemalan network. International cellular service requires country code 502.
Child Safety Seat Infant USD 1.00/ per day
Wi-Fi Hot Spot (10GB) USD 50.00 / one-time
Hand controls cars are not available.
GAS
Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.
Driving of the rental vehicle is restricted to paved roads and to the country of Guatemala. At the time of rental, travel to Belize, El Salvador, Honduras and Nicaragua can be arranged. Travel to these countries requires vehicle to be picked up a minimum of 1 day before desired crossing date to prepare required entrance documents. Arrangements cannot be made in advance.
  Cost - USD 25.00/ per country crossing.
Note: Violations of the paved road restriction will void insurance and renter will assume responsibility for all damages.
Reservations will be honored for a period of 2 hours after the confirmed pick up date and time.
IN CASE OF DELAYED ARRIVALS you must contact the location directly to inform of the delay and prior to the scheduled arrival time in order for the car to be held. Fox Call Center is unable to assist in these matters.
Please see SHUTTLE policy for location phone number. Every effort will be made to accommodate based on fleet availability.  Location will confirm at time of contact.
Guatemalan law requires all cars have liability insurance.

The purchase of Supplemental Liability Insurance (SLI) is optional provided written proof of coverage for Guatemala from a third party is presented at time of rental. The presentation of a credit card or personal auto insurance is not proof of Guatemalan coverage.

Supplemental Liability Insurance (SLI) protects against claims for injury/damage you cause to third persons/their property. It does not cover injury to you or damage to the rented vehicle. Property damage/public liability covers up to USD 40,000.00.

For Mini – standard size sedans cost USD 9.00/ per day

Full-size sedans, SUV and vans USD 15/ per day.

Collision Damage Waiver (CDW) reduces your financial liability for damage to the vehicle its parts and accessories except for theft attempted theft or vandalism provided the vehicle is used in accordance with the terms and conditions of the rental agreement. CDW insurance deductible is USD 1,500-3,000. Exclusions apply.

Deductible USD 1,500 for Mini – standard size sedans. Cost USD 6.00/ per day

Deductible USD 3,000 for Full-size sedans, SUV and vans. Cost USD 9.00/per day

Personal Accident Coverage / Personal Accident Insurance (PAC/PAI) provides coverage for the driver and occupants for injury or death while occupying the rental vehicle. Exclusions Apply.

Cost USD 7.00 /per day
KILOMETERS
One-way rentals are not offered.
Valid Driver’s License and major credit card must be presented upon arrival at rental counter. Name on credit card and Driver’s License must match.

International renters must also present a passport and a valid driver’s license from their country of residence. If the license is of non- Latin alphabet an international driving license will be required.

DEPOSITS
With the purchase of collision damage waiver (CDW) or with written proof of Third Party policy for rental car insurance for the Country of Guatemala a credit card CHARGE equal to the estimated amount of the rental plus an additional AUTHORIZATION USD 500-1000 (amount depends on vehicle rented) is required at time of rental. If you have purchased or are relying on a third party collision damage waiver any damage to the vehicle will be charged to your credit card and the renter will need to seek reimbursement from the third party policy.

When declining collision damage waiver (CDW) a credit card CHARGE equal to estimated amount of the rental plus an additional AUTHORIZATION USD 1,500 will be required at time of rental. This authorization amount may be used toward damages of vehicle or late charges.

Unused funds will be returned through the credit card processor after vehicle return.

NO REFUNDS ARE MADE FOR EARLY VEHICLE RETURNS OR CONTRACT CANCELLATIONS.

ACCEPTED CREDIT CARDS
The following methods of payment are accepted for deposit. American Express Visa/Visa Debit MasterCard/MasterCard Debit, Diners Club and Discover

NOTE: CASH AND PREPAID DEBIT CARDS ARE NOT ACCEPTED.

PAYMENT AT RETURN
Accepted forms of payment at return are American Express Visa/Visa Debit Master Card/Master Card Debit Diners Club Discover and Cash
Any changes to the reservation or rental may result in a change of rate or additional fees. Makes/models are examples only and are not guaranteed.
Seat belts and child seats are mandatory by law.
Vehicles are driven on the right side of the road.
Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.
Upon arrival and after collecting luggage you will enter the Arrivals Hall where you will be met by a uniformed Fox/Discovery representative holding a hand-held sign. If you are unable to find our representative, please call 2441- 9663. Our location is just minutes away. The local number will work on your cell phone when roaming onto a Guatemalan network. International cellular service requires country code 502. The Fox vehicle provider for this location is Discovery Rent a Car.