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Rental Policies at Burbank (BUR) Airport
Additional drivers must meet all qualifications as the primary driver in regards to age, license and credit card requirements. The charge for Additional Driver is USD/12.99 per day per additional driver. There is no charge for the renters spouse, same-sex spouse, or domestic partner or for the companion driver of a renter with a disability who cannot operate the vehicle. Additional drivers do not need to possess a credit card if the renter with a disability meets credit card requirements. Other forms of valid photo identification may be accepted for disabled renters who are unable to show a valid drivers license. The additional driver and renter must sign the rental agreement. Additional Driver information must be completed in the Rental Agreement.
Note - CALIFORNIA: Charge of USD/12.99 per day unless the authorized driver is the renters: spouse, child or person for whom the renter is a legal guardian, sibling, parent, grandparent, employer or coworker, or for the companion driver of a renter with a disability who cannot operate the vehicle.
Note - CALIFORNIA: Charge of USD/12.99 per day unless the authorized driver is the renters: spouse, child or person for whom the renter is a legal guardian, sibling, parent, grandparent, employer or coworker, or for the companion driver of a renter with a disability who cannot operate the vehicle.
Vehicles may be returned 24 hours a day at our Burbank location. For returns outside normal operating hours a drop box is located next to the FOX booth right across from the FOX Return Lane. Please complete the return slip found on top of the drop box and then place the keys and the slip into the Key Drop Box.
Minimum age for renters and drivers is 19.
Minimum age for renters and drivers on government orders is 18.
Renters and drivers under the age of 25 are subject to a surcharge -
UNDER AGE 25 SURCHARGE is USD/20.00 per day.
UNDER AGE 21 YOUNG RENTER SURCHARGE is USD/25.00 per day.
This policy applies at all FOX corporate locations.
Minimum age for renters and drivers on government orders is 18.
Renters and drivers under the age of 25 are subject to a surcharge -
UNDER AGE 25 SURCHARGE is USD/20.00 per day.
UNDER AGE 21 YOUNG RENTER SURCHARGE is USD/25.00 per day.
This policy applies at all FOX corporate locations.
The FOX Burbank location is open from 6 am to 9 pm daily.
Vehicles may be returned 24 hours a day - please see AFTER HOURS policy.
Vehicles may be returned 24 hours a day - please see AFTER HOURS policy.
If your reservation was confirmed directly with FOX Rent A Car through the FOX Rent A Car web page at www.FOXrentacar.com, please use the same source to cancel your reservation. FOX does not charge a cancellation fee on Pay Later reservations, but does request a cancellation notice as soon as your travel plans have changed. If you have used FOX Rewards/FOXBucks rewards, you will need to email your reservation cancellation information to rewards@FOXrentacar.com to have the points returned to your account.
If your reservation was confirmed through another provider (booking site, outside source, etc.), please use the same source to cancel your reservation. Some providers (booking site, outside source, etc.) may charge for the cancellation of a reservation if not canceled within a specific time frame. Cancellation of a reservation directly through FOX Rent A Car when confirmed through another provider may not relieve your responsibility with that provider. In order to alleviate charges (cancellation fee or penalty), check with the provider and cancel the reservation directly with them.
For cancellation of Pre-Paid Reservations, please see the "PREPAID RESERVATIONS" section below.
If your reservation was confirmed through another provider (booking site, outside source, etc.), please use the same source to cancel your reservation. Some providers (booking site, outside source, etc.) may charge for the cancellation of a reservation if not canceled within a specific time frame. Cancellation of a reservation directly through FOX Rent A Car when confirmed through another provider may not relieve your responsibility with that provider. In order to alleviate charges (cancellation fee or penalty), check with the provider and cancel the reservation directly with them.
For cancellation of Pre-Paid Reservations, please see the "PREPAID RESERVATIONS" section below.
STORE CREDIT
Fox may reward Fox store credit (Store Credit), separately and distinctly from any gift cards, FoxBucks, or other similar credits referenced under the Fox Rewards section of the Fox website. You may be rewarded Store Credit only under two circumstances: 1. as remediation for a customer service-related issue, as identified and determined by Fox, or 2. as a reimbursement or refund for an overpayment of some kind, as identified and determined by Fox. In the event that you are rewarded a Store Credit, please note that the following terms and conditions will apply to your use of such store credit, subject to all relevant and applicable laws:
1.Store Credit may not be purchased and has no cash value. Store Credit is not redeemable for cash and may not be transferred or sold. Store Credit does not in any way involve or relate to any purchased goods or merchandise.
2.Store Credit is a store discount applied to your account that may only be redeemed by the holder of the Store Credit for prepaid reservations made online at www.foxrentacar.com or booked through the Fox call center.
3.Store Credit will expire on the date that is 12 months from issuance. Expired Store Credit will no longer be available and will not be refunded under any circumstances.
Fox may reward Fox store credit (Store Credit), separately and distinctly from any gift cards, FoxBucks, or other similar credits referenced under the Fox Rewards section of the Fox website. You may be rewarded Store Credit only under two circumstances: 1. as remediation for a customer service-related issue, as identified and determined by Fox, or 2. as a reimbursement or refund for an overpayment of some kind, as identified and determined by Fox. In the event that you are rewarded a Store Credit, please note that the following terms and conditions will apply to your use of such store credit, subject to all relevant and applicable laws:
1.Store Credit may not be purchased and has no cash value. Store Credit is not redeemable for cash and may not be transferred or sold. Store Credit does not in any way involve or relate to any purchased goods or merchandise.
2.Store Credit is a store discount applied to your account that may only be redeemed by the holder of the Store Credit for prepaid reservations made online at www.foxrentacar.com or booked through the Fox call center.
3.Store Credit will expire on the date that is 12 months from issuance. Expired Store Credit will no longer be available and will not be refunded under any circumstances.
1. Rates are always displayed in US Dollars at www.FOXrentacar.com website for all locations.
2. Rates for foreign locations or locations that do not use US Dollars as the local currency can fluctuate at any time based on currency conversion rates at the time of pick-up or drop off.
3. Rates that are impacted by a website technical issue, database issue, or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.
2. Rates for foreign locations or locations that do not use US Dollars as the local currency can fluctuate at any time based on currency conversion rates at the time of pick-up or drop off.
3. Rates that are impacted by a website technical issue, database issue, or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.
See PAYMENT Policy.
From the 5 South (San Diego)
- I-5 N Toward Los Angeles
- Take Exit 148 (Buena Vista Street)
- Take Buena Vista Exit to take S Buena Vista to Empire Blvd
- Turn Right onto W. Empire Blvd
- Take W Empire Blvd to Bob Hope Airport Car Return Entrance (1M on right)
From the 5 North - I-5 South toward Los Angeles - Take Exit 148 (Buena Vista Street) - Follow exit to Buena Vista Street - Turn right onto N Buena Vista Street - Turn right onto W Empire Blvd - Take W Empire Blvd to Bob Hope Airport Car Return Entrance (1M on right)
From the 134 - Take CA 134 toward Burbank/Glendale - Take Buena Vista St Exit - Go North on Buena Vista Street - Turn left onto W. Empire Blvd - Take W Empire Blvd to Bob Hope Airport Car Return Entrance (1M on right)
From the 170 - Take the Victory Blvd. Exit - Go East on Victory Blvd to Hollywood Way
From the 5 North - I-5 South toward Los Angeles - Take Exit 148 (Buena Vista Street) - Follow exit to Buena Vista Street - Turn right onto N Buena Vista Street - Turn right onto W Empire Blvd - Take W Empire Blvd to Bob Hope Airport Car Return Entrance (1M on right)
From the 134 - Take CA 134 toward Burbank/Glendale - Take Buena Vista St Exit - Go North on Buena Vista Street - Turn left onto W. Empire Blvd - Take W Empire Blvd to Bob Hope Airport Car Return Entrance (1M on right)
From the 170 - Take the Victory Blvd. Exit - Go East on Victory Blvd to Hollywood Way
Fox Rent A Car, Inc. will only accept US domestic Drivers Licenses when renting any Jeep Wrangler. This includes EFAR (2-door Wrangler), XFAR (4-door Wrangler), and XRAR (Sahara). This applies at locations in Arizona, Texas and Southern California.
Please see the PAYMENT Policy for complete drivers license requirements and rental qualifications.
Please see the PAYMENT Policy for complete drivers license requirements and rental qualifications.
FOX is pleased to offer roadside assistance in the states of Arizona, California, Colorado, Florida, Idaho, Kansas, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming only.
Fox is pleased to offer roadside assistance in British Columbia, Canada if the vehicle rental originates in the state of WA. Roadside assistance will not be offered outside of British Columbia, Canada.
Simply call the emergency roadside service number located on your FOX Rental agreement holder.
Fox is pleased to offer roadside assistance in British Columbia, Canada if the vehicle rental originates in the state of WA. Roadside assistance will not be offered outside of British Columbia, Canada.
Simply call the emergency roadside service number located on your FOX Rental agreement holder.
Child Safety Seats: in California, state laws require children eight years of age or younger, less than 80 pounds in weight, to be in a child restraint device. In Arizona, children five years of age or younger must be in a child restraint device. In all FOX corporate locations: Driver with children must refer to the current state and city law regarding child passenger safety laws. Child Seats rentals are USD/9.99 to USD/12.99 per day. If the seat is not returned in the same condition, less normal wear and tear as received, a cleaning fee will be assessed. If the seat is damaged a repair or replacement charge will be applied.
GPS Units: GPS units are available for rent at USD/9.99 to USD/11.99 per day. Please ask for details at the time of rental.
XM Radio: XM Radio is only available on select rental car classes, including luxury vehicles. Please review your rental vehicle at pick-up to determine if this feature is active.
OnStar: OnStar is only available on select rental car classes, including luxury vehicles. Please review your rental vehicle at pick-up to determine if this feature is active.
Hand-control vehicles: Compatibility for hand controls varies by vehicle make/model/manufacturer. FOX Rent A Car locations provide rental services to accommodate all customers, and comply with the stipulations of the Americans with Disabilities Act (ADA). Hand-controls are available at no additional charge. Reasonable advance notice is required; our usual need is 72 hours but this period may vary. This policy applies to our US corporate locations only, as accommodation, laws, and compliance outside the US varies by location. Hand Controls are currently compatible with the following vehicle classes - Intermediate Sized Sedans, Full Sized Sedans and Minivans.
GPS Units: GPS units are available for rent at USD/9.99 to USD/11.99 per day. Please ask for details at the time of rental.
XM Radio: XM Radio is only available on select rental car classes, including luxury vehicles. Please review your rental vehicle at pick-up to determine if this feature is active.
OnStar: OnStar is only available on select rental car classes, including luxury vehicles. Please review your rental vehicle at pick-up to determine if this feature is active.
Hand-control vehicles: Compatibility for hand controls varies by vehicle make/model/manufacturer. FOX Rent A Car locations provide rental services to accommodate all customers, and comply with the stipulations of the Americans with Disabilities Act (ADA). Hand-controls are available at no additional charge. Reasonable advance notice is required; our usual need is 72 hours but this period may vary. This policy applies to our US corporate locations only, as accommodation, laws, and compliance outside the US varies by location. Hand Controls are currently compatible with the following vehicle classes - Intermediate Sized Sedans, Full Sized Sedans and Minivans.
Fuel Policy: Vehicles must be returned with the same amount of fuel as at the start of the rental to avoid refueling charges.
VEHICLE RENTALS ORIGINATING IN THE STATES OF ARIZONA, CALIFORNIA, COLORADO, NEVADA, UTAH AND WASHINGTON can only be driven within the states of Arizona, California, Colorado, Idaho, Kansas, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington and Wyoming.
VEHICLE RENTALS ORIGINATING IN THE STATE OF FLORIDA can only be driven within the states of Alabama, Florida and Georgia.
VEHICLE RENTALS ORIGINATING IN THE STATE OF GEORGIA can only be driven within the states of Alabama, Florida, Georgia, North Carolina, South Carolina and Tennessee.
VEHICLE RENTALS ORIGINATING IN THE STATE OF ILLINOIS can only be driven within the states of Illinois, Wisconsin, Iowa, Indiana, Missouri, and Kentucky.
VEHICLE RENTALS ORIGINATING IN THE STATE OF TEXAS can only be driven within the states of Arkansas, Louisiana, New Mexico, Oklahoma, Texas.
FOX vehicles may be driven into Mexico, but only if you have purchased Mexico Insurance. See MEXICO INSURANCE section above for further details.
Vehicle rentals originating in the state of Washington are permitted to drive into the province of British Columbia, Canada only. All other provinces are prohibited.
VEHICLE RENTALS ORIGINATING IN THE STATE OF FLORIDA can only be driven within the states of Alabama, Florida and Georgia.
VEHICLE RENTALS ORIGINATING IN THE STATE OF GEORGIA can only be driven within the states of Alabama, Florida, Georgia, North Carolina, South Carolina and Tennessee.
VEHICLE RENTALS ORIGINATING IN THE STATE OF ILLINOIS can only be driven within the states of Illinois, Wisconsin, Iowa, Indiana, Missouri, and Kentucky.
VEHICLE RENTALS ORIGINATING IN THE STATE OF TEXAS can only be driven within the states of Arkansas, Louisiana, New Mexico, Oklahoma, Texas.
FOX vehicles may be driven into Mexico, but only if you have purchased Mexico Insurance. See MEXICO INSURANCE section above for further details.
Vehicle rentals originating in the state of Washington are permitted to drive into the province of British Columbia, Canada only. All other provinces are prohibited.
Reservations will be honored for a period of six hours after the confirmed pick-up date and time.
MULTIPLE or DUPLICATE RESERVATIONS: If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservation will automatically be canceled. FOX will not be responsible for any canceled reservations.
SEE RULES BELOW - For Early/Late Return.
MULTIPLE or DUPLICATE RESERVATIONS: If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservation will automatically be canceled. FOX will not be responsible for any canceled reservations.
SEE RULES BELOW - For Early/Late Return.
Optional Insurance is not required to rent a vehicle. Details available at rental counter.
Loss Damage Waiver (LDW): FOX offers to all renters LDW, Loss Damage Waiver, which for an additional daily charge relieves the renter of all financial responsibility for the loss of, or damage to the rental car, as long as the vehicle is used in accordance with the terms of the Rental Agreement. Cost - USD/11.00 to USD/32.99 per rental day depending on vehicle type and rental location.
Rental Liability Insurance (RLI): Primary insurance protecting you against claims made by a third party for bodily injury and/or property damage sustained while operating the rental vehicle, up to the required financial responsibility limits of the state in which the vehicle is rented. RLI does not cover all situations that may arise while operating a rental vehicle. The renter is financially responsible for all damages not covered under the liability policy including, but not limited to, the FOX rental vehicles full value. Cost - USD/12.26 to USD/19.00 per rental day, depending on the rental location.
Supplemental Liability Insurance (SLI): Provides coverage for third-party automobile claims for the difference between the primary liability limits provided under the renters own personal policy and a maximum combined single limit of one million dollars for bodily injury and/or property damage but does not cover all situations that may arise while operating a rental vehicle. Cost - USD/11.68 to USD/19.00 per rental day, depending on the rental location.
Personal Accident/Personal Effects Protection (PAC): Personal Accident Coverage provides an accidental death and accidental medical expense benefit to the renter and their passenger(s). The death and medical expense benefit will both pay in addition to any other coverage that might be applicable to the renter or passengers. Personal Effects Coverage offers limited protection against damage to personal effects owned by the renter, as well as immediate family members of the renter, who permanently reside in the renters household and are traveling with the renter. Cost - USD/3.34 to USD/7.00 per rental day, depending on the rental location.
Roadside Service Assistance Program (RSA): If you purchase our Roadside Service Assistance (RSA) we will waive all or a portion of the cost of a roadside assistance service call up to the amount of USD/400.00 per incident. You may purchase RSA at USD/6.99 per rental day at all FOX corporate locations. Benefits include emergency road service towing (within 25 miles of occurrence), winching, jump start, flat tire change, lockout service, and emergency fuel delivery (up to two gallons). Some restrictions apply ask for a copy of an RSA brochure at the rental counter.
Mexico Insurance: FOX offers the purchase of insurance for your vehicle when driving in Mexico, which is only available on economy- through full-sized vehicles.. Mexico insurance can be purchased at the time of rental prior to entering Mexico at the following corporate locations: Los Angeles, Ontario, Orange County, San Diego or Phoenix. Coverage applies only in Mexico cities/states closest to the California and Arizona borders. Rates start at USD/31.00 per 24-hour day including tax. All other vehicles are not permitted to travel into Mexico.
Loss Damage Waiver (LDW): FOX offers to all renters LDW, Loss Damage Waiver, which for an additional daily charge relieves the renter of all financial responsibility for the loss of, or damage to the rental car, as long as the vehicle is used in accordance with the terms of the Rental Agreement. Cost - USD/11.00 to USD/32.99 per rental day depending on vehicle type and rental location.
Rental Liability Insurance (RLI): Primary insurance protecting you against claims made by a third party for bodily injury and/or property damage sustained while operating the rental vehicle, up to the required financial responsibility limits of the state in which the vehicle is rented. RLI does not cover all situations that may arise while operating a rental vehicle. The renter is financially responsible for all damages not covered under the liability policy including, but not limited to, the FOX rental vehicles full value. Cost - USD/12.26 to USD/19.00 per rental day, depending on the rental location.
Supplemental Liability Insurance (SLI): Provides coverage for third-party automobile claims for the difference between the primary liability limits provided under the renters own personal policy and a maximum combined single limit of one million dollars for bodily injury and/or property damage but does not cover all situations that may arise while operating a rental vehicle. Cost - USD/11.68 to USD/19.00 per rental day, depending on the rental location.
Personal Accident/Personal Effects Protection (PAC): Personal Accident Coverage provides an accidental death and accidental medical expense benefit to the renter and their passenger(s). The death and medical expense benefit will both pay in addition to any other coverage that might be applicable to the renter or passengers. Personal Effects Coverage offers limited protection against damage to personal effects owned by the renter, as well as immediate family members of the renter, who permanently reside in the renters household and are traveling with the renter. Cost - USD/3.34 to USD/7.00 per rental day, depending on the rental location.
Roadside Service Assistance Program (RSA): If you purchase our Roadside Service Assistance (RSA) we will waive all or a portion of the cost of a roadside assistance service call up to the amount of USD/400.00 per incident. You may purchase RSA at USD/6.99 per rental day at all FOX corporate locations. Benefits include emergency road service towing (within 25 miles of occurrence), winching, jump start, flat tire change, lockout service, and emergency fuel delivery (up to two gallons). Some restrictions apply ask for a copy of an RSA brochure at the rental counter.
Mexico Insurance: FOX offers the purchase of insurance for your vehicle when driving in Mexico, which is only available on economy- through full-sized vehicles.. Mexico insurance can be purchased at the time of rental prior to entering Mexico at the following corporate locations: Los Angeles, Ontario, Orange County, San Diego or Phoenix. Coverage applies only in Mexico cities/states closest to the California and Arizona borders. Rates start at USD/31.00 per 24-hour day including tax. All other vehicles are not permitted to travel into Mexico.
One-way rentals are available between FOX CORPORATE locations in Arizona, California, Colorado, Nevada, Utah and Washington. One-way rentals are available between FOX CORPORATE locations within the state of Florida and Georgia. One-way rentals are available between FOX CORPORATE locations within the state of Texas. Drop charges vary by location. Please also see the policy for GEOGRAPHIC.
Website Vehicle Display and Availability
The featured vehicles that are displayed for each car class on the FOX website or partner booking sites are only representations of the type of vehicle that may be available or offered at the time of pick up. We cannot guarantee any specific displayed vehicle will be offered or available at the time of pick up due to fleet variances in availability, location, date or other factors impacting the actual location fleet at the time of pick up. If a third party partner site has not updated their FOX US fleet information, the displayed vehicle at booking may vary greatly from the fleet available at the FOX location.
Arbitration Provision
ARBITRATION PROVISION- BY RENTING A VEHICLE FROM FOX RENT A CAR, INC., YOU AGREE TO ARBITRATION OR A SMALL CLAIMS COURT CASE ON AN INDIVIDUAL BASIS RATHER THAN JURY TRIALS OR CLASS ACTIONS. BY ENTERING INTO A RENTAL AGREEMENT WITH FOX RENT A CAR, INC., YOU AGREE TO THIS ARBITRATION PROVISION.
Except for claims for property damage, personal injury, or death, ANY DISPUTES BETWEEN OR AMONGST YOU, FOX RENT A CAR, INC., ATS PROCESSING SERVICES, LLC, PLATEPASS, LCC, AND EACH OF THEIR RESPECTIVE AFFILIATES MUST BE RESOLVED ONLY BY ARBITRATION OR IN A SMALL CLAIMS COURT ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT ALLOWED. YOU, AND FOX EACH WAIVE THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION EITHER AS A CLASS REPRESENTATIVE OR A CLASS MEMBER. You and FOX remain free to bring any issues to the attention of government agencies.
This Arbitration Provisions scope is broad and includes without limitation, any claims relating to any aspect of the relationship or communications between you and FOX, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. It is governed by the Federal Arbitration Act, 9 USC 1 et seq.
In any arbitration under this Arbitration Provision, all issues are for the arbitrator to decide, including his or her own jurisdiction, and any objections with respect to the existence, scope, or validity of this Arbitration Provision. The arbitration will take place in the county of your billing address unless otherwise agreed. The American Arbitration Association will administer any arbitration pursuant to its Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer-Related Disputes. Please see www.adr.org for more details.
You or FOX may commence an arbitration by providing a written demand for arbitration to the other (to FOX Rent A Car, Inc., 5500 W Century Blvd, Los Angeles, CA 90045 Attn- Arbitration / Legal Dept.) and two copies of the demand to the AAA.
The arbitrator may award injunctive relief as well as money, but only in favor of and warranted by the claim of the individual party seeking relief. Judgment on the arbitration award may be entered in any court having jurisdiction. An arbitration award and any judgment confirming it apply only to the specific parties in that case and cannot be used in any other case except to enforce the award itself. The arbitrator may not consolidate more than one persons claim, and may not otherwise preside over any form of representative or class action.
IF YOU DO NOT WISH TO AGREE TO THIS ARBITRATION PROVISION, YOU MUST NOTIFY FOX IN WRITING WITHIN 30 DAYS OF YOUR RENTAL AGREEMENT BY EMAILING arbitration@FOXrentacar.com OR BY MAIL TO FOX Rent A Car, Inc., 5500 W Century Blvd, Los Angeles, CA 90045 Attn- Arbitration / Legal Dept. Include your name, address, the number at the top of your Rental Agreement, and a clear statement that you do not agree to this Arbitration Provision. If you have previously notified FOX of your decision to opt out of arbitration you need not do so again.
The featured vehicles that are displayed for each car class on the FOX website or partner booking sites are only representations of the type of vehicle that may be available or offered at the time of pick up. We cannot guarantee any specific displayed vehicle will be offered or available at the time of pick up due to fleet variances in availability, location, date or other factors impacting the actual location fleet at the time of pick up. If a third party partner site has not updated their FOX US fleet information, the displayed vehicle at booking may vary greatly from the fleet available at the FOX location.
Arbitration Provision
ARBITRATION PROVISION- BY RENTING A VEHICLE FROM FOX RENT A CAR, INC., YOU AGREE TO ARBITRATION OR A SMALL CLAIMS COURT CASE ON AN INDIVIDUAL BASIS RATHER THAN JURY TRIALS OR CLASS ACTIONS. BY ENTERING INTO A RENTAL AGREEMENT WITH FOX RENT A CAR, INC., YOU AGREE TO THIS ARBITRATION PROVISION.
Except for claims for property damage, personal injury, or death, ANY DISPUTES BETWEEN OR AMONGST YOU, FOX RENT A CAR, INC., ATS PROCESSING SERVICES, LLC, PLATEPASS, LCC, AND EACH OF THEIR RESPECTIVE AFFILIATES MUST BE RESOLVED ONLY BY ARBITRATION OR IN A SMALL CLAIMS COURT ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT ALLOWED. YOU, AND FOX EACH WAIVE THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION EITHER AS A CLASS REPRESENTATIVE OR A CLASS MEMBER. You and FOX remain free to bring any issues to the attention of government agencies.
This Arbitration Provisions scope is broad and includes without limitation, any claims relating to any aspect of the relationship or communications between you and FOX, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. It is governed by the Federal Arbitration Act, 9 USC 1 et seq.
In any arbitration under this Arbitration Provision, all issues are for the arbitrator to decide, including his or her own jurisdiction, and any objections with respect to the existence, scope, or validity of this Arbitration Provision. The arbitration will take place in the county of your billing address unless otherwise agreed. The American Arbitration Association will administer any arbitration pursuant to its Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer-Related Disputes. Please see www.adr.org for more details.
You or FOX may commence an arbitration by providing a written demand for arbitration to the other (to FOX Rent A Car, Inc., 5500 W Century Blvd, Los Angeles, CA 90045 Attn- Arbitration / Legal Dept.) and two copies of the demand to the AAA.
The arbitrator may award injunctive relief as well as money, but only in favor of and warranted by the claim of the individual party seeking relief. Judgment on the arbitration award may be entered in any court having jurisdiction. An arbitration award and any judgment confirming it apply only to the specific parties in that case and cannot be used in any other case except to enforce the award itself. The arbitrator may not consolidate more than one persons claim, and may not otherwise preside over any form of representative or class action.
IF YOU DO NOT WISH TO AGREE TO THIS ARBITRATION PROVISION, YOU MUST NOTIFY FOX IN WRITING WITHIN 30 DAYS OF YOUR RENTAL AGREEMENT BY EMAILING arbitration@FOXrentacar.com OR BY MAIL TO FOX Rent A Car, Inc., 5500 W Century Blvd, Los Angeles, CA 90045 Attn- Arbitration / Legal Dept. Include your name, address, the number at the top of your Rental Agreement, and a clear statement that you do not agree to this Arbitration Provision. If you have previously notified FOX of your decision to opt out of arbitration you need not do so again.
STANDARD RENTAL QUALIFICATIONS
All renters must meet all standard rental qualifications, including:
1. Produce a Major Credit Card (Debit Cards cannot be used at time of pick-up).
2. Produce a Drivers License bearing the same name as the Credit Card.
3. Names must match on Credit Card and Drivers License presented at the rental counter at the time of pick-up.
INTERNATIONAL RENTERS
International Renters are defined as persons whose primary residence is from a non-US address. The address stated on the renters valid Drivers License will be referenced to determine the Renters primary residence. Fox reserves the right to impose separate policies that may apply to International Renters which do not apply to other renters. International Renters must satisfy all the following conditions at the rental counter at time of pick-up:
1. Valid Drivers License from Country of Origin.
2. A Valid passport held by the renter that matches the name on the Drivers License is required. The passport does not have to match the country of residence.
3. A valid contact phone number must be provided in case of an emergency while the vehicle is on rent.
LOCAL RENTERS
Local Renters are defined as persons whose primary residence is within 150 miles of rental location. The address stated on the Renters valid Drivers License will be referenced to determine the Renters primary residence. Fox reserves the right to impose separate policies that may apply to Local Renters which do not apply to other renters.
CREDIT CARDS
1. A Major Credit Card from VISA, MASTERCARD, DISCOVER, or AMERICAN EXPRESS is required at time of pick-up.
2. All Non-local and International Renters: Credit Card must have the available funds for the estimated amount of rental charges, plus a deposit of USD/150.
3. Local Renters: Credit Card must have available funds for the estimated amount of rental charges plus a security deposit of USD/500 (USD/1000 for premium-specialty car classes FFGR, GFAR, LCAR, LDER, LDGR, LFER, OCAR, OFAR, PDER, PEER, PFAR, PVAR, RGAR, SKAR, STAR, UDAR, UFAR, WDAR, WFAR, WFER, XDER, XFAR, XFGR, XRAR).
4. Unused funds will be returned through the credit card processor after the vehicle is returned. Due to bank processing, a return of funds can take between 2 to 5 business days to appear in the Renters account when using this form of payment.
5. We do NOT accept miniature key tag-style Credit Cards.
DEBIT CARDS
1. Debit Cards are NOT accepted at time of rental pick-up.
2. Debit Cards presented at rental return must have a VISA, MASTERCARD, or DISCOVER logo.
3. Debit Card and Primary Driver on the rental must be in the same name.
4. Please see policy for PREPAID RESERVATIONS regarding Debit Cards and Pay Now Reservations.
CASH PAYMENTS
This policy is held company-wide: No cash deposits will be accepted at time of rental pick-up. Cash is NOT accepted as a valid form of payment at time of rental return.
PREPAID CARDS
Prepaid Credit Cards from any card supplier are NOT accepted at time of rental pick-up. Prepaid Credit Cards are accepted as a valid form of payment at time of rental return.
ACCEPTED PAYMENT TYPES AT CAR RETURN
Major Credit Cards, Debit Cards and Prepaid American Express/Visa/MasterCard are accepted as a valid form of payment at time of rental return.
All renters must meet all standard rental qualifications, including:
1. Produce a Major Credit Card (Debit Cards cannot be used at time of pick-up).
2. Produce a Drivers License bearing the same name as the Credit Card.
3. Names must match on Credit Card and Drivers License presented at the rental counter at the time of pick-up.
INTERNATIONAL RENTERS
International Renters are defined as persons whose primary residence is from a non-US address. The address stated on the renters valid Drivers License will be referenced to determine the Renters primary residence. Fox reserves the right to impose separate policies that may apply to International Renters which do not apply to other renters. International Renters must satisfy all the following conditions at the rental counter at time of pick-up:
1. Valid Drivers License from Country of Origin.
2. A Valid passport held by the renter that matches the name on the Drivers License is required. The passport does not have to match the country of residence.
3. A valid contact phone number must be provided in case of an emergency while the vehicle is on rent.
LOCAL RENTERS
Local Renters are defined as persons whose primary residence is within 150 miles of rental location. The address stated on the Renters valid Drivers License will be referenced to determine the Renters primary residence. Fox reserves the right to impose separate policies that may apply to Local Renters which do not apply to other renters.
CREDIT CARDS
1. A Major Credit Card from VISA, MASTERCARD, DISCOVER, or AMERICAN EXPRESS is required at time of pick-up.
2. All Non-local and International Renters: Credit Card must have the available funds for the estimated amount of rental charges, plus a deposit of USD/150.
3. Local Renters: Credit Card must have available funds for the estimated amount of rental charges plus a security deposit of USD/500 (USD/1000 for premium-specialty car classes FFGR, GFAR, LCAR, LDER, LDGR, LFER, OCAR, OFAR, PDER, PEER, PFAR, PVAR, RGAR, SKAR, STAR, UDAR, UFAR, WDAR, WFAR, WFER, XDER, XFAR, XFGR, XRAR).
4. Unused funds will be returned through the credit card processor after the vehicle is returned. Due to bank processing, a return of funds can take between 2 to 5 business days to appear in the Renters account when using this form of payment.
5. We do NOT accept miniature key tag-style Credit Cards.
DEBIT CARDS
1. Debit Cards are NOT accepted at time of rental pick-up.
2. Debit Cards presented at rental return must have a VISA, MASTERCARD, or DISCOVER logo.
3. Debit Card and Primary Driver on the rental must be in the same name.
4. Please see policy for PREPAID RESERVATIONS regarding Debit Cards and Pay Now Reservations.
CASH PAYMENTS
This policy is held company-wide: No cash deposits will be accepted at time of rental pick-up. Cash is NOT accepted as a valid form of payment at time of rental return.
PREPAID CARDS
Prepaid Credit Cards from any card supplier are NOT accepted at time of rental pick-up. Prepaid Credit Cards are accepted as a valid form of payment at time of rental return.
ACCEPTED PAYMENT TYPES AT CAR RETURN
Major Credit Cards, Debit Cards and Prepaid American Express/Visa/MasterCard are accepted as a valid form of payment at time of rental return.
GENERAL RULES
1. Availability of the Pay Now rates or discount is limited, is subject to change without notice, may be subject to blackout dates and is void where prohibited by law.
2. All Renters must meet the standard renter, age, driver and credit requirements for Fox Rent A Car.
BOOKING AND DISCOUNTS
1. Pay Now program discounts apply to (time and mileage) base-rates only. Taxes, fees, surcharges and optional items (insurance/coverage, car seats, GPS, additional, etc.) are not discounted when using the Pay Now program.
2. Optional items (insurance/coverage, car seats, GPS, additional, etc.) may be added at the time of a Pay Now reservation but must be paid for separately upon pick up at the rental counter.
3. Taxes, fees and surcharges are calculated separately and charged at the time of booking.
4. Pay Now discounts may not be combined with any other discount or program (Fox coupon programs, third-party coupons, etc.).
5. Except as set forth in these Pay Now policies, all standard Fox payment rules and policies apply at the time of pickup. See Location Policy pages for full details.
6. If you booked your Pay Now reservation on a third-party website, online travel agency, or other non-Fox site, you will need to contact your original booking source to manage, cancel or re-book your reservation.
SECURITY DEPOSIT
In accordance with the Local Policy of your pick-up location, Fox applies a deposit to your credit card at the time you complete your booking. You authorize us to apply this deposit against your credit card to guarantee rental charges and, if you have additional fees or charges due, you hereby authorize us to apply funds you have on deposit with us against what you owe to Fox. The charge will be refunded when your rental has been completed. See policies for PAYMENT and CREDIT CARD for security deposit details.
RESERVATIONS AND MODIFICATIONS
1. Pay Now reservations cannot be modified. Please cancel and rebook your Pay Now reservation at Foxrentacar.com.
2. Changes to your pick-up and/or drop-off dates or location for a Pay Now reservation will require a cancellation of the original reservation and re-booking of a new reservation at current rental rates.
3. All standard Fox policies regarding Early/Late Returns, Extensions and reservations made on a third-party website, online travel agency or other non-Fox site apply to Pay Now reservations.
4. All Pay Now reservations booked on a third-party website, online travel agency or other non-Fox site, must be managed by your original booking source, and not on foxrentacar.com.
FEES/CANCELLATIONS
1. If you do not cancel your Pay Now reservation 24-hours prior to pick-up date/time, you will forfeit the full amount of your prepayment.
2. Any cancellation requests for a Pay Now reservation submitted after booking and not within 24-hours prior to the confirmed pick-up rental date/time will incur a Cancellation Fee of USD/50.00 and you will receive Store Credit (Fox Bucks) for the remaining balance.
3. No refunds will be issued to your Credit Card. All Pay Now reservations with total charges less than USD/50.00, are non-refundable.
4. All Pay Now reservations booked on a third-party website, online travel agency or other non-Fox site, are subject to the cancellation and refund policies disclosed at time of booking by your original booking source.
1. Availability of the Pay Now rates or discount is limited, is subject to change without notice, may be subject to blackout dates and is void where prohibited by law.
2. All Renters must meet the standard renter, age, driver and credit requirements for Fox Rent A Car.
BOOKING AND DISCOUNTS
1. Pay Now program discounts apply to (time and mileage) base-rates only. Taxes, fees, surcharges and optional items (insurance/coverage, car seats, GPS, additional, etc.) are not discounted when using the Pay Now program.
2. Optional items (insurance/coverage, car seats, GPS, additional, etc.) may be added at the time of a Pay Now reservation but must be paid for separately upon pick up at the rental counter.
3. Taxes, fees and surcharges are calculated separately and charged at the time of booking.
4. Pay Now discounts may not be combined with any other discount or program (Fox coupon programs, third-party coupons, etc.).
5. Except as set forth in these Pay Now policies, all standard Fox payment rules and policies apply at the time of pickup. See Location Policy pages for full details.
6. If you booked your Pay Now reservation on a third-party website, online travel agency, or other non-Fox site, you will need to contact your original booking source to manage, cancel or re-book your reservation.
SECURITY DEPOSIT
In accordance with the Local Policy of your pick-up location, Fox applies a deposit to your credit card at the time you complete your booking. You authorize us to apply this deposit against your credit card to guarantee rental charges and, if you have additional fees or charges due, you hereby authorize us to apply funds you have on deposit with us against what you owe to Fox. The charge will be refunded when your rental has been completed. See policies for PAYMENT and CREDIT CARD for security deposit details.
RESERVATIONS AND MODIFICATIONS
1. Pay Now reservations cannot be modified. Please cancel and rebook your Pay Now reservation at Foxrentacar.com.
2. Changes to your pick-up and/or drop-off dates or location for a Pay Now reservation will require a cancellation of the original reservation and re-booking of a new reservation at current rental rates.
3. All standard Fox policies regarding Early/Late Returns, Extensions and reservations made on a third-party website, online travel agency or other non-Fox site apply to Pay Now reservations.
4. All Pay Now reservations booked on a third-party website, online travel agency or other non-Fox site, must be managed by your original booking source, and not on foxrentacar.com.
FEES/CANCELLATIONS
1. If you do not cancel your Pay Now reservation 24-hours prior to pick-up date/time, you will forfeit the full amount of your prepayment.
2. Any cancellation requests for a Pay Now reservation submitted after booking and not within 24-hours prior to the confirmed pick-up rental date/time will incur a Cancellation Fee of USD/50.00 and you will receive Store Credit (Fox Bucks) for the remaining balance.
3. No refunds will be issued to your Credit Card. All Pay Now reservations with total charges less than USD/50.00, are non-refundable.
4. All Pay Now reservations booked on a third-party website, online travel agency or other non-Fox site, are subject to the cancellation and refund policies disclosed at time of booking by your original booking source.
Customer Facility Charge: CFC will be charged at airport locations where they apply. Please refer to your rental agreement at the time of rental.
Concession Fee/Tourism Fee: Pursuant to California law, all rentals will be charged an airport concession fee and a tourism assessment fee at the time of rental.
Road Safety Fee: Customer will be charged a fee for Denver and Phoenix locations only.
Miles: Rental rates include unlimited miles. Vehicles mileage per gallon is based on manufacturers estimates.
Late Returns: The rate will increase by USD/50.00 per day each day the vehicle is kept beyond the return date at the time of rental.
Early Returns: Charges for unused rental days due to early return will not be refunded.
Rental Extensions: If your vehicle is kept longer than the return date stated on the rental agreement (contract), the rate will increase by USD/50.00 per day. To extend the rental agreement, customers must make modifications on the foxrentacar.com website or contacting Fox Customer Service at 323-593-7486.The increased fee will be charged for each day after the expected return date, until the vehicle is returned.
Drop Off and Fees: If you rent a vehicle and you agree to return it to a different office as stated on the rental agreement (contract), you will be charged the one-way drop fee, which varies by drop location WHETHER OR NOT YOU BRING THE VEHICLE BACK TO YOUR ORIGINAL RENTAL LOCATION OR THE DIFFERENT OFFICE AS STATED ON THE RENTAL AGREEMENT.
Length of Rental: Rental agreements (contract) cannot be assigned for a period longer than 30 days. If you have reserved the vehicle for a longer period of time, you must go into the location prior to the 31st day and renew the rental agreement (contract). The rate booked is guaranteed for the original duration of the reservation. Returns earlier or later than the return date on the reservation will be subject to a higher daily rate.
Grace Period: A rental day is each 24-hour time period commencing with the date/time indicated on the rental agreement (contract) at the time of rental. There is a 59-minute grace period for pick-ups and returns. Additional charges and rate recalculation may apply if your pick-up or return happens outside of the standard grace period.
Rental Requirements: All renters/ will be required, at the time of rental, to supply a valid driver license (U.S., or country license accompanied with an International license and passport), current home address (not a P.O. box), a current home and local contact number, and second contact phone number (cell or business).
Store Credit Policy: From time to time, Fox Rent A Car may provide customers with store credits. If you are provided a store credit, then these terms and conditions apply to your use of such store credit -
1. Store credit may not be purchased and has no cash value. Store credit is not redeemable for cash and may not be transferred or sold.
2. Store credit is a store discount applied to your account that may only be redeemed by the holder of the store credit for prepaid reservations made online at www.foxrentacar.com.
3. Store credit will expire on the date that is 12 months from issuance. Expired store credit will no longer be available and will not be refunded.
FOXBucks Use, Redemption and Cancellation
1. Redeem your points for FOXBucks to pay for your rental with FOX Rent A Car. You can redeem your FOXBucks for rental credits through the FOX website for rentals at FOX corporate locations only. FOXBucks cannot be used for rentals at FOX affiliate locations. See LOCATIONS page at www.foxrentacar.com to review
Concession Fee/Tourism Fee: Pursuant to California law, all rentals will be charged an airport concession fee and a tourism assessment fee at the time of rental.
Road Safety Fee: Customer will be charged a fee for Denver and Phoenix locations only.
Miles: Rental rates include unlimited miles. Vehicles mileage per gallon is based on manufacturers estimates.
Late Returns: The rate will increase by USD/50.00 per day each day the vehicle is kept beyond the return date at the time of rental.
Early Returns: Charges for unused rental days due to early return will not be refunded.
Rental Extensions: If your vehicle is kept longer than the return date stated on the rental agreement (contract), the rate will increase by USD/50.00 per day. To extend the rental agreement, customers must make modifications on the foxrentacar.com website or contacting Fox Customer Service at 323-593-7486.The increased fee will be charged for each day after the expected return date, until the vehicle is returned.
Drop Off and Fees: If you rent a vehicle and you agree to return it to a different office as stated on the rental agreement (contract), you will be charged the one-way drop fee, which varies by drop location WHETHER OR NOT YOU BRING THE VEHICLE BACK TO YOUR ORIGINAL RENTAL LOCATION OR THE DIFFERENT OFFICE AS STATED ON THE RENTAL AGREEMENT.
Length of Rental: Rental agreements (contract) cannot be assigned for a period longer than 30 days. If you have reserved the vehicle for a longer period of time, you must go into the location prior to the 31st day and renew the rental agreement (contract). The rate booked is guaranteed for the original duration of the reservation. Returns earlier or later than the return date on the reservation will be subject to a higher daily rate.
Grace Period: A rental day is each 24-hour time period commencing with the date/time indicated on the rental agreement (contract) at the time of rental. There is a 59-minute grace period for pick-ups and returns. Additional charges and rate recalculation may apply if your pick-up or return happens outside of the standard grace period.
Rental Requirements: All renters/ will be required, at the time of rental, to supply a valid driver license (U.S., or country license accompanied with an International license and passport), current home address (not a P.O. box), a current home and local contact number, and second contact phone number (cell or business).
Store Credit Policy: From time to time, Fox Rent A Car may provide customers with store credits. If you are provided a store credit, then these terms and conditions apply to your use of such store credit -
1. Store credit may not be purchased and has no cash value. Store credit is not redeemable for cash and may not be transferred or sold.
2. Store credit is a store discount applied to your account that may only be redeemed by the holder of the store credit for prepaid reservations made online at www.foxrentacar.com.
3. Store credit will expire on the date that is 12 months from issuance. Expired store credit will no longer be available and will not be refunded.
FOXBucks Use, Redemption and Cancellation
1. Redeem your points for FOXBucks to pay for your rental with FOX Rent A Car. You can redeem your FOXBucks for rental credits through the FOX website for rentals at FOX corporate locations only. FOXBucks cannot be used for rentals at FOX affiliate locations. See LOCATIONS page at www.foxrentacar.com to review
Upon arrival at the Bob Hope Burbank airport, please proceed outside the airline terminals across the street to the Rental Car Center escalators and covered walkway to the Bob Hope Airport Rental Car facility.
Parking and Moving Citations: You are responsible for the payment of all vehicle parking and moving citations assessed against you or the vehicle during the rental period, including all such citations captured by camera and any related fines, fees, or penalties. If a citation-issuing authority notifies us that we will be liable for any such citation and any related fines, fees, or penalties, you will be charged USD/40.00 administrative fee for each such notification in addition to the fine, fee, or penalty.
Tolls and the optional PlatePass All-Inclusive Service: You are responsible for the payment of all tolls incurred during the rental period. However, for your convenience, we offer PlatePass All-Inclusive, an optional electronic toll payment service whereby all toll charges and any related fees you incur during the rental period for the PlatePass Toll Roads set forth below are covered by a daily PlatePass All-Inclusive rate set forth in your rental agreement.
PLATEPASS TOLL ROADS: The toll roads and bridges on which PlatePass may be used are as follows: (a) throughout the states of FL, CO, and TX; (b) on the SF Bay Area Bridges in CA; and (c) on the Tacoma Narrows Bridge and the SR 520 Bridge in Seattle, WA. Please copy the link below into your browser and visit the site for more information on all PlatePass Toll Roads: https://platepass.com/FOX/
NON-PLATEPASS TOLL ROADS: Other than the above-listed toll roads and bridges, all toll roads and bridges are Non-PlatePass Toll Roads.
The current rate applicable to PlatePass All-Inclusive is USD/13.50 per rental day. Maximum charge of 15 rental days.
NOTICE: If you choose not to purchase the optional PlatePass All-Inclusive service at the commencement of your rental, and you utilize a PlatePass Toll Road, then you will be charged a USD/15.00 admin fee per toll (USD/90.00 maximum per rental agreement) plus the price of the toll
OPTING OUT OF PLATEPASS: If you do not purchase the optional PlatePass All-Inclusive service at the commencement of your rental, you may avoid the administrative and toll fees if you (i) use your own funded and compatible electronic toll device or transponder pursuant to applicable terms and procedures regarding registering of rental vehicles; (ii) pay the toll authority directly through any available online or other service according to the toll authorityâs rules and requirements; (iii) if available, pay cash or (iv) avoid electronic toll roads or bridges.
PRE-REGISTER YOUR RENTAL VEHICLE WITH FASTRAK:If you do not have a FasTrak account but wish to avoid our standard administrative and toll fees, you can pre-register the rental vehicle at https://thetollroads.com/help/rental-vehicles/ prior to incurring tolls. If you already have a California FasTrak account, you may add the rental vehicleâs license plate to your FasTrak account on a temporary basis prior to driving.
Tolls and the optional PlatePass All-Inclusive Service: You are responsible for the payment of all tolls incurred during the rental period. However, for your convenience, we offer PlatePass All-Inclusive, an optional electronic toll payment service whereby all toll charges and any related fees you incur during the rental period for the PlatePass Toll Roads set forth below are covered by a daily PlatePass All-Inclusive rate set forth in your rental agreement.
PLATEPASS TOLL ROADS: The toll roads and bridges on which PlatePass may be used are as follows: (a) throughout the states of FL, CO, and TX; (b) on the SF Bay Area Bridges in CA; and (c) on the Tacoma Narrows Bridge and the SR 520 Bridge in Seattle, WA. Please copy the link below into your browser and visit the site for more information on all PlatePass Toll Roads: https://platepass.com/FOX/
NON-PLATEPASS TOLL ROADS: Other than the above-listed toll roads and bridges, all toll roads and bridges are Non-PlatePass Toll Roads.
The current rate applicable to PlatePass All-Inclusive is USD/13.50 per rental day. Maximum charge of 15 rental days.
NOTICE: If you choose not to purchase the optional PlatePass All-Inclusive service at the commencement of your rental, and you utilize a PlatePass Toll Road, then you will be charged a USD/15.00 admin fee per toll (USD/90.00 maximum per rental agreement) plus the price of the toll
OPTING OUT OF PLATEPASS: If you do not purchase the optional PlatePass All-Inclusive service at the commencement of your rental, you may avoid the administrative and toll fees if you (i) use your own funded and compatible electronic toll device or transponder pursuant to applicable terms and procedures regarding registering of rental vehicles; (ii) pay the toll authority directly through any available online or other service according to the toll authorityâs rules and requirements; (iii) if available, pay cash or (iv) avoid electronic toll roads or bridges.
PRE-REGISTER YOUR RENTAL VEHICLE WITH FASTRAK:If you do not have a FasTrak account but wish to avoid our standard administrative and toll fees, you can pre-register the rental vehicle at https://thetollroads.com/help/rental-vehicles/ prior to incurring tolls. If you already have a California FasTrak account, you may add the rental vehicleâs license plate to your FasTrak account on a temporary basis prior to driving.
FOX vehicles are allowed in Mexico cities/states closest to the California and Arizona borders only when purchasing Mexico Insurance. Please refer to the Mexico Insurance section for the area of coverage that is allowed.