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Fox Rent A Car - Rental Policies - Zagreb Airport


Additional drivers must meet all qualifications as the primary driver in regards to age and license requirements.
The additional driver fee is EUR 3.95/day
AGE
Minimum age is 19, drivers between the ages of 19 and 21 are subject to an underage charge of EUR 3.95/ per rental day.
07:00 21:00 Daily
NOTE - the latest RESERVATION time is 1/2 prior to closing.
If your reservation was confirmed directly with FOX Rent A Car by utilizing the reservation call center at 1-800-225-4369, or through the FOX Rent A Car web page at www.foxrentacar.com, please use the same source to cancel your reservation. FOX does not charge a cancellation fee, but does request such cancellation notice as soon as travel plans have changed.

If your reservation was confirmed through another provider (booking site, outside source, etc.), please use the same source to cancel your reservation. Some providers (booking site, outside source, etc.) may charge for the cancellation of a reservation if not cancelled within a specific time frame. Cancellation of a reservation directly thru FOX Rent A Car when confirmed thru another provider, may not relieve your responsibility with that provider. In order to alleviate such charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider.
CURRENCY CONVERSION - The estimated total is displayed in U.S. Dollars. The actual rate you pay will be calculated by converting the U.S. Dollar (USD) amount into the local currency using an exchange rate established by the local rental company. Your credit or debit card company may convert the amount back into USD at a lower rate, and may apply additional conversion fees and surcharges. Because conversion rates may differ, the final total USD charge to your credit or debit card may be higher than the USD total rate estimated on this website.
Valid Drivers License, passport and major credit card must be presented upon arrival at rental counter. Name on credit card and Drivers License must match.
MULTIPLE or DUPLICATE RESERVATIONS - If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservation will automatically be cancelled. FOX will not be responsible for any cancelled reservations.
IN CASE OF EMERGENCY when calling from a local phone dial 021 797 327. If using an international cellular roaming service dial +385 21 797 327.
Child Safety Seat Infant EUR 6.58/per day, EUR 46.00 /max per rental
Child Safety Seat Toddler EUR 3.95/per day, EUR 23.70 /max per rental
Navigational System EUR 9.20/per day, EUR 55.20/max per rental
Hand controls are NOT available at this location.
GAS
Vehicles must be returned with the same amount of fuel as at the start of rental to avoid a refueling surcharge.
Driving restrictions
Use of vehicle is limited to Croatia, Montenegro, Serbia, Slovenia, Hungary, Austria, Italy, Germany, Slovakia, Czech Republic, Switzerland, France, Bosnia and Herzegovina.

All other countries are restricted and subject to penalty of EUR 900.00
Reservations will be honored for a period of six hours after the confirmed pick up date and time.
Liability insurance - Third party liability is included in the rental rate with maximum limits of liability for personal injury to EUR 200,000 and for property damage EUR 400,000, as long as the vehicle is used in accordance with the terms of the Rental Agreement. Exclusions apply.

If you have purchased or are relying on a third party collision damage policy any damage to the vehicle will be charged to your credit card and the renter will need to seek reimbursement from the third party policy.

The purchase of Collision Damage Waiver (CDW) is optional providing that written proof of coverage in Croatia from a third party is presented at time of rental. An additional EUR 558.00 - 2,500.00 credit card authorization will be added to rental deposit.

Collision Damage Waiver (CDW) reduces your financial liability for damage to the vehicle, provided the vehicle is used in accordance with the terms and conditions of the rental agreement.

EUR 411 deductible. Mini Car and Economy Manual. Cost EUR 5.00 / day

EUR 616 deductible. Economy Automatic, Compact Car Wagon and Intermediate. Cost EUR 6.50 / day

EUR 740 deductible. Standard Manual. Cost EUR 8.00 / day

EUR 822 deductible. Intermediate wagon, Standard Car Automatic and Vans. Cost EUR 8.50 / day

EUR 1,849 deductible. Sports Utility, Convertibles and Specialty Vehicles. Cost EUR 12.50 / day

Zero Deductible Collision Damage Waiver (ZDCDW) provides comprehensive insurance to reduce the deductible to zero for loss or damage to the rental car, as long as the vehicle is used in accordance with the terms of the Rental Agreement. Exclusions apply.

Mini Car and Economy Manual. Cost EUR 10.00 / day

Economy Automatic, Compact Car and Wagon and Intermediate. Cost EUR 13.00 / day

Standard Manual. Cost EUR 16.00 / day

Intermediate wagon, Standard Car Automatic and Vans. Cost EUR 17.00 / day

Sports Utility, Convertibles and Specialty Vehicles. Cost EUR 25.00 / day
Rental rates include unlimited kilometers.
One-way rentals are available between Fox locations in Croatia. One-way fee will be reflected in the total reservation rate.
PAYMENT
Valid Drivers License, passport and major credit card must be presented upon arrival at rental counter. Name on credit card and Drivers License must match.

DEPOSITS
A Credit Card Authorization equal to the estimated rental plus the insurance deductible based on policy selected. See insurance section for deductible amounts.

If you have purchased or are relying on a third party collision damage policy any damage to the vehicle will be charged to your credit card and the renter will need to seek reimbursement from the third party policy.

Unused funds will be returned through the credit card processor after vehicle return. Full value of the vehicle will preauthorized if CDW coverage is declined.

NO REFUNDS ARE MADE FOR EARLY VEHICLE RETURNS OR CONTRACT CANCELLATIONS.

ACCEPTED CREDIT CARDS
The following methods of payment are accepted as a deposit at time of rental. American Express, MasterCard and Visa

Note: CASH and DEBIT CARD ARE NOT ACCEPTED FOR DEPOSIT AT TIME OF RENTAL.

PAYMENT AT RETURN
Accepted forms of payment at return are American Express, Visa/Visa Debit, Master Card/Master Card Debit and Cash
Valid drivers license, passport and major credit card in the name of the renter is required. All drivers must have a valid credit card in own name and present credit card upon arrival at rental counter. Accepted credit cards are noted in the payment section.

Any changes to the reservation or rental may result in a change of rate or additional fees.

Makes/models are examples only and are not guaranteed.

Seat belts and child seats are mandatory by law.

Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.
Upon exiting customs proceed approximately 20 meters to the car rental area where you will find the FOX counter.

To contact this location directly from a local phone dial 0 1 6260 100. If using an international cellular roaming service dial +385 1 6260 100.