FAQs » 

Thumb•it FAQs


No mileage restrictions curently exist for your Thumb•it rental vehicle.

Only valid credit and debit cards will be accepted for Thumb•it reservations. 

1. Valid driver's license and credit/debit card must be in the same name. 

2. Credit/debit card must have available funds of estimated amount of rental charges plus USD/150.00. 

3. At time of rental, credit/debit card funds will be taken as a deposit against rental charges. All required available funds will be captured as a deposit at time of rental. Unused funds will be returned through the credit card processor after vehicle return. Due to bank processing, it can take up to 14 business days to appear on your account when using this form of payment. 

NOTE - Address as stated on renters valid drivers license will be referenced to determine renters primary residence. 

Card is charged for the amount of the reservation period at the time of booking on the app. A deposit is charged at time of pick-up. Any additional fees or charges related to your rental will be charged at the end of your rental.

No, Thumb•it rentals cannot be taken outside of the USA.

No, the Thumb•it app only allows for one rental per Thumb•it transaction at a time.

Smoking is NOT permitted in any Thumb•it rental vehicle. If you smoke in a Thumb•it rental, a cleaning fee will be assessed after your rental is completed.

Yes, but you may be assessed a cleaning fee if your rental is not returned in the same condition as it was at the time of pick-up. 

We offer optional insurance coverages on the Thumb•it app which allows you to make a decision based on your personal insurance need at the time of booking. See the Insurance Information page for full details.

Use your Thumb•it app or call (855) 4-THUMBIT / (855) 484-8624 for help with your reservation.

Rental vehicles should be returned in the same condition as when picked up. If the vehicle is excessively damaged, dirty or otherwise impaired, a service fee may be assessed after inspection of the vehicle.

A 'tethered' spare key will be available in the vehicle 'glove box' for your convenience.

You are responsible for the payment of all vehicle parking and moving citations assessed against you or the vehicle during the rental period, including all such citations captured by camera and any related fines, fees, or penalties. If a citation issuing authority notifies us that we will be liable for any such citation and any related fines, fees, or penalties, you will be charged USD/40 administrative fee for each such notification in addition to the fine, fee, or penalty. 

You should report it via the Thumb•it app to customer service or call (855) 4-THUMBIT / (855) 484-8624.

You can edit/cancel your reservation via the Thumb•it app or by calling customer service at (855) 4-THUMBIT / (855) 484-8624.

Late fees may apply. See Thumb•it terms and conditions for more details or call (855) 4-THUMBIT / (855) 484-8624 for help. 

A valid US drivers license, a valid credit/debit card and downloading the Thumb•it application in AppleStore or GooglePlay store.  

The Thumb•it app will show you where to pick up your vehicle. Thumb•it vehicles are located at 5500 W. Century Blvd, Los Angeles (Fox LAX). Click HERE for additional directions.  You are not allowed to return or leave the vehicle at any other drop off point or facility.

You can use the ‘Honk to find my vehicle’ or real-time map features in the Thumb•it app and also look for the Thumb•it window decals on the front/back and side of the vehicles in the window.  

Yes, you can select the type of vehicles and your rental preferences in the app.

You will need to show your driver's license and your rental confirmation screen in the Thumb•it app.

Thumb•it vehicles must be returned to 5500 W. Century Blvd, Los Angeles (Fox LAX). You are not allowed to return the vehicle or leave the vehicle at any other drop off point or facility.  

Vehicle availability varies by date, location and fleet availability.

No, Fox Rewards points cannot be earned for Thumb•it rentals at this time.

No, FoxBucks cannot be used for any Thumb•it rentals or member discounts.

Yes, you can use Thumb•it specific promotional codes available through the app or sent to you in marketing messages from Thumb•it. Codes from Fox Rent A Car are not valid for Thumb•it rentals.  

Yes, currently you must rent a minimum of 28 concurrent calendar days in order to find a rental vehicle on the Thumb•it app. 

Vehicles must be returned with the same amount of fuel as at the start of the rental to avoid refueling charges.

Yes, you can request assistance via the Thumb•it app or by calling (855) 4-THUMBIT / (855) 484-8624.

The rates will be displayed in the app in US Dollars at the time of booking. Rates are not displayed in foreign currencies.

Rates that are impacted by an app technical issue, database issue or other means may not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display in the app.  

Minimum age for renters and drivers is 19. Minimum age for renters and drivers on government orders is 18.

Renters and drivers under the age of 25 are subject to a surcharge:
AGE 21-25 SURCHARGE is USD/20.00 per day 

Additional drivers must meet all qualifications as the primary driver in regards to age and license requirements.  Primary driver assumes all liability and responsibility for the rental vehicle.

Charges for Additional Drivers: USD/10 per day per additional driver.

There is no charge:
(1) at California locations
(2) for the renters spouse, same-sex spouse, or domestic partner or for the companion driver of a renter with a disability who cannot operate the vehicle.

Yes, a DMV check is done at the time you set up your Thumb•it account to complete your first rental. Additional DMV checks may be done after you become a member or update your license information.

Click HERE to visit this page to review a copy of the standard Thumb•it rental agreement.

You can do this through the Thumb•it app or by calling (855) 4-THUMBIT / (855) 484-8624 for assistance.  

You should contact us at (855) 4-THUMBIT / (855) 484-8624 or email us at customerservice@thumbit.com for assistance. Please have your contract number and contact info handy for the agent.

Please contact roadside assistance at (855) 4-THUMBIT / (855) 484-8624.

We currently do not offer these accessories on Thumb•it vehicle rental units.

No, we only offer automatic vehicles for rent via Thumb•it.

If your license is from Hawaii, Alaska or a country outside the the United States, we cannot auto-check validity through your state or country DMV or drivers license agency. You will have a waiting period to have your Thumb•it rental approved while the customer service department verifies your license validity. Generally this is 24 hours, but it could take longer depending on the time it takes to validate your drivers license eligibility.

If you cancel a reservation within 6 hours of booking, you won’t be charged a fee. If you cancel more than 6 hours after booking and more than 24 hours ahead of the scheduled reservation, you’ll be charged $25. If you cancel a reservation within 24 hours of the booking, you’ll be charged the cost of the reservation. The $5 reservation booking fee is refundable within 6 hours.

You can reschedule until 6 hours before a reservation and you can only reschedule each reservation once. The first time you reschedule, we waive the fee. Any additional rescheduling will cost $25 per instance.

If your tardiness doesn’t affect a reservation following yours, you won’t be charged a late fee. You’ll just be charged the regular hourly rate for as many hours you use the vehicle beyond your reservation’s 15 minute grace period for returns. If you’ll be more than 15 minutes late, we recommend you extend your reservation to ensure no one makes a reservation while you still have the vehicle. That wouldn’t be good.

If you’re running late and you’ll be affecting another member’s reservation, please contact us immediately. You’ll be charged $25 for the inconvenience in addition to the vehicle's stated hourly rate rate (plus $6/hour) for the number of hours you keep the vehicle beyond your reservation.