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Rental Policies

Fox Rent-A-Car Location > FOX RENT A CAR - SARAJEVO AIRPORT - (SJJ)

DEPOSITS - Valid drivers license and credit card must be in the same name. A credit card authorization equal to the estimated amount of the rental PLUS 350 EUR is required at time of rental. All drivers must have a valid credit card in own name and present credit card upon arrival at rental counter. Accepted credit cards are American Express, Discover, EuroCard, MasterCard and Visa.

CASH, DEBIT AND PREPAIDCARD DEPOSITS ARE NOT ACCEPTED.

NO REFUNDS ARE MADE FOR EARLY VEHICLE RETURNS OR CONTRACT CANCELLATIONS.

Renting Luxury vehicle group requires two credit cards.

The following methods of payment are accepted for final contract payment -Cash, Travelers Cheques, VISA/Visa Debit, MasterCard/MasterCard Debit.
LOCATED RIGHT IN THE CENTER OF THE AIRPORT. THERE IS NO NEED FOR A SHUTTLE BECAUSE OUR LOCATION IS JUST 25 METERS AWAY FROM THE EXIT DOOR, NEXT TO THE PARKING PAYMENT STATION. Our direct line is 63 393 180.

AFTER HOURS ARRIVALS
RESERVATIONS ARRIVING OUTSIDE OF OFFICE HOURS (09:00-2300 Mon-Fri, 09:00-17:00 Sat-Sun) REQUIRE EXACT FLIGHT DETAILS - AIRLINE AND FLIGHT NUMBER - AND CREDIT CARD NUMBER TO CONFIRM. AFTER HOURS ARRIVALS|bt||bt| FEE IS EUR 20.00 PLUS VAT PER RENTAL.

AFTER HOURS RETURNS
RENTERS RETURNING VEHICLES AFTER OFFICE HOURS (09:00-2300 Mon-Fri, 09:00-17:00 Sat-Sun) MUST MAKE ARRANGEMENTS WITH THE COUNTER AT TIME OF THE RENTAL.

FEE IS EUR 20.00 PLUS VAT PER RENTAL.
Liability insurance - Third party primary liability is included in the rental rates with a maximum cover of EUR 260,000 - For personal injuries and EUR 170.000 For material damages. In case of any accident or damage to the rental vehicle, Police Report is Mandatory.

Rental Rate includes Collision Damage Waiver (CDW). There is a deductible for damage liability with a minimum of 350 EUR up to 1200 EUR based on the car classification rented.The insurance covers damages to the windshield and other glass surfaces but excludes damages to tires and to the interior of the vehicle.

Top Cower Collision Damage Waiver Option (TCCDW)With this insurance option the renter can reduce their deductible responsibility.

Economy, compact, standard car classes deductible is reduced to 50 EUR for 6 EUR/day
Fullsize, Sport Utility and Vans deductible is reduced to 100 EUR for 8,50 EUR /day
Luxury car class deductible is reduced to 250 EUR for 12 EUR/day

Super Coverage Collision Damage Waiver Option (SCDW)The Super Collision Damage Waiver (SCDW) option provides full coverage with no deductible responsibility.

Economy, compact, standard car classes 7 EUR/day
Fullsize, Sport Utility and Vans 9 EUR/day
Luxury car class 15 EUR/day

Theft Protection (TP)Rental rate with the exception of Luxury vehicles includes theft projection.There is a deductible responsibility with a minimum of 350 up to 800 EUR based on the car classification rented.Renter is responsible up to the full value of the Luxury vehicle.
MINIMUM RENTAL AGE IS 21 UP TO 75 YEARS OLD.
One way rentals are not permitted.
If your reservation was confirmed directly with FOX Rent A Car by utilizing the reservation call center at 1-800-225-4369, or through the FOX Rent A Car web page at www.foxrentacar.com, please use the same source to cancel your reservation. FOX does not charge a cancellation fee, but does request such cancellation notice as soon as travel plans have changed.

If your reservation was confirmed through another provider (booking site, outside source, etc.), please use the same source to cancel your reservation. Some providers (booking site, outside source, etc.) may charge for the cancellation of a reservation if not cancelled within a specific time frame. Cancellation of a reservation directly thru FOX Rent A Car when confirmed thru another provider, may not relieve your responsibility with that provider. In order to alleviate such charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider.
Reservations will be honored for a period of six hours after the confirmed pick up date and time.
Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.
IN CASE OF EMERGENCY WITHIN THE COUNTRY OF BOSNIA CALL 63 393 180
OUTSIDE THE COUNTRY OF BOSNIA 387 63 393 180
GPS NAVIGATION 4 EUR/day
INFANT, CHILD, BOOSTER SEAT 4 EUR/day
ROOF RACK 8 EUR/day
Rental vehicles may not be driven into Egypt, Iran, Iraq, Saudi Arabia, Yemen, Syria, United Arab Emirates, Israel, Jordan, Palestine, Lebanon, Oman, Kuwait, Qatar, Bahrain and Cyprus.
Grace Period A rental day is each 24 hour time period commencing with the date/time indicated on the rental agreement (contract) at the time of rental. There is a 59 minutes grace period for return. Hourly charges may apply after this grace period. After three hours full-day charge may apply.

Mileage unlimited.

Reservation Changes - Any changes to the reservation or rental may result in a change of rate or additional fees. Makes/models are examples only and are not guaranteed.

Seat belts and child seats - are mandatory by law. Vehicles are driven on the left handside of the road.

AFTER HOURS ARRIVALS
RESERVATIONS ARRIVING OUTSIDE OF OFFICE HOURS (09:00-2300 Mon-Fri, 09:00-17:00 Sat-Sun) REQUIRE EXACT FLIGHT DETAILS - AIRLINE AND FLIGHT NUMBER - AND CREDIT CARD NUMBER TO CONFIRM. AFTER HOURS ARRIVALS|bt||bt| FEE IS EUR 20.00 PLUS VAT PER RENTAL.

AFTER HOURS RETURNS
RENTERS RETURNING VEHICLES AFTER OFFICE HOURS (09:00-2300 Mon-Fri, 09:00-17:00 Sat-Sun) MUST MAKE ARRANGEMENTS WITH THE COUNTER AT TIME OF THE RENTAL.

FEE IS EUR 20.00 PLUS VAT PER RENTAL.
For flight delays, upon arrival please call 63 393 180 for service.

AFTER HOURS ARRIVALS
RESERVATIONS ARRIVING OUTSIDE OF OFFICE HOURS (09:00-2300 Mon-Fri, 09:00-17:00 Sat-Sun) REQUIRE EXACT FLIGHT DETAILS - AIRLINE AND FLIGHT NUMBER - AND CREDIT CARD NUMBER TO CONFIRM. AFTER HOURS ARRIVALS|bt||bt| FEE IS EUR 20.00 PLUS VAT PER RENTAL.

AFTER HOURS RETURNS
RENTERS RETURNING VEHICLES AFTER OFFICE HOURS (09:00-2300 Mon-Fri, 09:00-17:00 Sat-Sun) MUST MAKE ARRANGEMENTS WITH THE COUNTER AT TIME OF THE RENTAL.

FEE IS EUR 20.00 PLUS VAT PER RENTAL.
Monday thru Friday 09:00-23:00
Saturday and Sunday 09:00-17:00

NOTE - the last reservation time is 1/2 hour prior to closing

NOTE|/U| - AFTER HOURS SERVICE IS AVAILABLE FOR AN ADDITIONAL CHARGE.
Rental Qualifications - All renters and drivers must present a valid drivers license at the rental counter. The document must be at least 2 years old with no major endorsements.

An international drivers license (IDL) is required if the renters national drivers license is not written in Latin alphabet (i.e. Arabic, Greek, Russian, or Chinese). In this case an International drivers license must be presented along with the original domestic drivers license. UK license holders must present both the photo card and its paper counterpart at the time of rental.
MULTIPLE or DUPLICATE RESERVATIONS - If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservation will automatically be cancelled. FOX will not be responsible for any cancelled reservations.