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Rental Policies

Fox Rent-A-Car Location > FOX RENT A CAR - LIHUE AIRPORT - (LIH)

A deposit equal to the estimated amount of the rental PLUS 300/USD will be charged to your credit card at time of rental. Valid drivers license and credit card must be in the same name as the primary driver. Unused funds will be refunded upon return. Refunds may take up to a week to process depending on the bank. Driver must provide current proof of insurance showing driver as named insured.

Accepted Payment for Deposit
Visa, Master Card, Discover or AMEX credit cards.
NOTE - Cash is not accepted for deposit.

Payment upon return of vehicle
Visa, Mastercard, American Express and Discover credit cards, Debit cards, prepaid Visa/MasterCard, and cash are always accepted as payment upon return.
Proceed to rental car center across the street from baggage claim. Please call our office to schedule our ON DEMAND shuttle. To contact our office directly call 808 634 9917.
Optional Insurance is not required to rent a vehicle. Details available at rental counter.

Liability insurance - Third party primary liability is included in the rental rates.

Collision Damage Waiver
Collision Damage Waiver is not mandatory. (CDW) Collision Damage Waiver is offered, which for an additional daily charge reduces your financial responsibility for damage to the rental vehicle to $1000, as long as the vehicle is used in accordance with the terms of the Rental Agreement. Cost - USD/15.95 per rental day.

In the event of an accident, any damage or theft, whatever the cause or who is at fault, (even if the car was unattended), the driver must obtain the relevant report from the nearest police department. Failure to do so or failure to provide a correctly completed police report to the rental agent on return of the vehicle will void the CDW coverage and the driver will be liable for the total cost of the damages up to and including the full value of the vehicle, including loss of use, administrative costs, and depreciation.

To decline the CDW the customer must be able to provide written proof of insurance that transfer to a short term rental vehicle.
Minimum Age for renters and drivers is 21.
NOTE Renters and drivers between the ages of 21 and 24 are subject to an underage charge of USD/15.00 per day.
If your reservation was confirmed directly with FOX Rent A Car by utilizing the reservation call center at 1-800-225-4369, or through the FOX Rent A Car web page at, please use the same source to cancel your reservation. FOX does not charge a cancellation fee, but does request such cancellation notice as soon as travel plans have changed.

If your reservation was confirmed through another provider (booking site, outside source, etc.), please use the same source to cancel your reservation. Some providers (booking site, outside source, etc.) may charge for the cancellation of a reservation if not cancelled within a specific time frame. Cancellation of a reservation directly thru FOX Rent A Car when confirmed thru another provider, may not relieve your responsibility with that provider. In order to alleviate such charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider.
Reservations will be honored for a period of six hours after the confirmed pick up date and time.
Vehicles must be returned with the same amount of fuel as at the start of the rental to avoid refueling charges.
Driving restrictions - driving of rental vehicle is restricted to Kavai County paved roads.

A USD/200.00 penalty fee applies for driving rental vehicle on unpaved roads.
Additional drivers must meet all qualifications as the primary driver in regards to age and license requirements. Additional Driver Fee is USD/9.00/day
Valid passport, drivers license and credit card in the name of the renter is required. All drivers must have a valid credit card in own name and present credit card upon arrival at rental counter. Accepted credit cards are noted in the payment section.

Any changes to the reservation or rental may result in a change of rate or additional fees. Makes/models are examples only and are not guaranteed.

Seat belts and child seats are mandatory by law. Vehicles are driven on the Right side of the road.
Customer must make arrangements for returns outside office hours at rental counter at time of rental. Vehicles dropped off outside of office hours are subject to a one-time fee USD/20.00
9 am to 9 pm daily.
NOTE - the last reservation time is 1/2 prior to closing
MULTIPLE or DUPLICATE RESERVATIONS - If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservation will automatically be cancelled. FOX will not be responsible for any cancelled reservations.