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Rental Policies


Amount of deposit is based on insurance option selected at time of rental (see terms under insurance section). Deposit authorization hold is taken when vehicle is picked-up and released in 5-7 days.
Risk-Taker insurance deposit is NZ $2,000.00.
Chance-It insurance deposit is NZ $1,000.00.
The following forms of payment are accepted for deposits: VISA/VISA Debit (2% surcharge per transaction), Master Card/Master Card Debit (2% surcharge per transaction), AMEX (4% surcharge per transaction). Cash deposits are not accepted.

The following forms are accepted for payment at the end of contract: Cash (NZ currency), VISA/VISA Debit (2% surcharge per transaction), Master Card/Master Card Debit (2% surcharge per transaction), AMEX (4% surcharge per transaction).
International Terminal: After collecting your luggage, call 0800 399 736, to arrange a shuttle. Then exit through Door 9 (main exit doors), go to the left and wait in the bay area for the shuttle to arrive.

Domestic Terminal: After collecting your luggage, call 0800 399 736 to arrange a shuttle. Then exit through Door 3 (Air NZ passengers) or exit Door 7 (Jet Star and Qantas passengers).

Our NZ Affiliate JUCY operates easy to recognize bright green vans. Note: There is a 2.00 (NZD) fee per shuttle pick up.
Risk-Taker: Daily Charge NZ$0 Excess $2000
Chance It: Daily Charge NZ$14 Excess NZ$1000
Stress Free: Daily Charge NZ$17 Excess NZ$0
*Risk-Taker and Chance It vehicle protection options do not cover tyre and windscreen/window damage, exterior body, underbody or single vehicle accidents.*Stress Free vehicle protection option covers all damage including tyre and windscreen damage, all window damage, underbody and overhead damage, single vehicle accidents and no one way fees.EXCLUSIONSVehicle Protection options do not cover water submersion or salt-water damage. All excess options are void if the terms of the rental agreement are breached.
Minimum Age: 18
Over the summer season a one way minimum period will apply to all southbound hires. We reserve the right to change this without notice.
If your reservation was confirmed directly with FOX Rent A Car by utilizing the reservation call center at 1-800-225-4369, or through the FOX Rent A Car web page at, please use the same source to cancel your reservation. FOX does not charge a cancellation fee, but does request such cancellation notice as soon as travel plans have changed.

If your reservation was confirmed through another provider (booking site, outside source, etc.), please use the same source to cancel your reservation. Some providers (booking site, outside source, etc.) may charge for the cancellation of a reservation if not cancelled within a specific time frame. Cancellation of a reservation directly thru FOX Rent A Car when confirmed thru another provider, may not relieve your responsibility with that provider. In order to alleviate such charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider.
MULTIPLE or DUPLICATE RESERVATIONS - If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservation will automatically be cancelled. FOX will not be responsible for any cancelled reservations.
Vehicles can only be driven on sealed/bitumen or well maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland),Ball Hut Road (MT Cook), North of Colville Township (Coromandel Penninsula) and Tapu-Coroglen Road (Coromandel Penninsula). Jucy reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.Ferry ReservationsShould clients be travelling between the North and South Island they must take the vehicle across on the InterIslander Ferry. Jucy Rentals is happy to assist with your ferry booking and recommend advance bookings between peak seasons (November through March). Clients can collect and pay for their tickets on collection of their vehicle from Jucy Rentals (the approximate time to cross by Inter Islander Ferry is 3 hours. Adult $52.00 NZD
Child (2-14 years) $31.00 NZD
Infant (under 2 years) Free
Vehicle $179.00 NZD
The minimum hire periods are as follows:
3 days April - November (low season)
5 days December - March (high season)
One way hire 7 - 21 days depending on the season.
IMPORTANT: Details available on application only. Minimums stated are a guideline only.
We reserve the right to change these without notice.
Open from 8 am to 5 pm.
NOTE - The latest reservation time is 1/2 hour prior to closing.
There are NO refunds for early returns - if you are not happy with vehicle you have reserved and wish to change vehicle type you will be responsible for the difference in price. If you choose a vehicle of lesser value this is a voluntary down grade.
No charge pick-ups and drop-offs in local area a $30.00 late pick up fee if the clients wishes to collect their vehicle outside of business hours.